Hotel Housekeeping Supervisor

WHY WORK AT JAY PEAK?

We're a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We're rewarded fairly for our collective efforts and encouraged to pursue individual goals. We're a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It's not for everyone but we're not looking for everyone-we're looking for you.

IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU'LL GET

• $18.50/hr
• Paid Sick Time
• 401k program eligibility with employer match after a year of employment with 1,000 hours of service
• FREE season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties
• For a full listing of employee perks both on and off-property, click here

SUMMARY

The Hotel Housekeeping Supervisor supports institutional housekeeping programs to ensure clean, orderly, and attractive conditions of the hotel by performing the following duties personally or through housekeeping room attendants.

ESSENTIAL DUTIES & RESPONSIBILITIES* (include the following, other duties may be assigned)

• Preparing morning paperwork for staff work assignments
• Monitoring employee efficiency to ensure timely completion of assigned duties
• Communication with laundry facilities to ensure proper prioritization of linens
• Inspecting areas of responsibility to maintain quality standards
• Completing maintenance workorders
• Evaluating work practices for safety and efficiency, updating as needed
• Assisting with housekeeping efforts
• Training housekeeping staff
• Upkeep of SDS binders in all work areas
• Monitoring group business and shifting efforts as needed
• Delivering amenities to guest rooms
• Inspects equipment to ensure it is in working order
• Maintaining communication with the front desk regarding new arrivals and room changes
• Assists in completing inventory of supplies and ensures controls are in place to monitor usage.
• Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.
• WHEN ASSIGNED TO THE STATESIDE SUPERVISOR POSITION, ADDITIONAL DUTIES/RESPONSIBILITIES APPLY:
• Manages overall daily operations of the Stateside Hotel as well as laundry facilities.
• Ensures that quality controls are in place for all linen processes.
• Maintains cleanliness of the linen and stock areas.
• Ensures that supply carts are stocked and placed in designated areas.
• Inventories and requests supplies according to occupancy levels.
• Reports any equipment issues to Maintenance Department and to Stateside Housekeeping & Laundry Manager.

SUPERVISORY RESPONSIBILITIES

Directly supervises 14-20 employees in the Hotel Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Internet software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.

CERTIFICATES, LICENSES, REGISTRATIONS

Must hold a valid State of Vermont Driver's License and be eligible for enrollment as a driver on Jay Peak Resort's Commercial Automobile policy.

OTHER QUALIFICATIONS

Must be able to provide excellent customer service to our guests and be able to handle more than one task simultaneously in a calm manner.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently required to lift and/or move up to 10 pounds; and occasionally required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

RESORT CONDITIONS

This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.