Hotel Manager

Careerscape is supporting a client opening for a Remote Hotel Manager. This role will oversee daily hotel operations, guest experience, team coordination, and performance management across one or multiple properties in a centralized or remote capacity.

This is a strong opportunity for a hospitality professional who understands hotel operations, guest satisfaction, and team leadership, and is comfortable managing workflows, performance metrics, and communication in a remote environment.

The Hotel Manager will work closely with on-site staff, operations teams, customer service teams, and leadership to ensure smooth operations, strong guest satisfaction, and efficient property performance.

This role is ideal for candidates looking to grow in hospitality management, hotel operations, guest services leadership, or multi-property management.

Responsibilities

• Oversee daily hotel operations remotely across assigned property or portfolio
• Monitor guest satisfaction, reviews, and service quality metrics
• Support and manage front desk, reservations, housekeeping, and operations teams
• Coordinate with on-site staff to ensure smooth day-to-day operations
• Review occupancy rates, revenue performance, and operational reports
• Assist with staffing, scheduling, and workforce planning
• Handle escalated guest concerns and ensure timely resolution
• Maintain operational standards, policies, and brand guidelines
• Support budgeting, cost control, and operational efficiency initiatives
• Track KPIs such as occupancy, ADR, RevPAR, and customer satisfaction scores
• Collaborate with marketing, revenue management, and customer support teams
• Assist with onboarding, training, and performance management of staff
• Ensure compliance with company policies, safety standards, and regulations
• Maintain clear communication with leadership and cross-functional teams

Requirements

• High school diploma or equivalent required
• Bachelor’s degree in hospitality, business, or a related field preferred
• 3-6 years of experience in hotel management, hospitality operations, or guest services leadership
• Strong understanding of hotel operations, front desk, reservations, and guest experience
• Experience managing teams or coordinating across departments
• Strong communication and leadership skills
• Ability to analyze reports, metrics, and operational data
• Experience with hotel management systems (PMS) such as Opera, Cloudbeds, or similar platforms preferred
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities and properties (if applicable)
• Comfortable working remotely and coordinating with distributed teams
• Professional, service-focused, and detail-oriented mindset

Benefits

• Remote work flexibility within the United States
• Competitive salary with performance-based bonus opportunities
• Paid time off, holidays, and sick leave
• Medical, dental, and vision coverage options
• 401(k) retirement plan options
• Paid onboarding and training
• Career growth into Regional Manager, Director of Operations, or Hospitality Leadership roles
• Opportunity to work across multiple properties and markets
• Supportive leadership and structured operational processes