Hotel Manager

About Uniworld

We are a value-driven company committed to social, economic, and environmental responsibility. Specialists in luxury river and off-river travel, we take pride in creating an exceptional guest experience with warmth, professionalism, and attention to detail.

Your Life onboard

Life onboard is shaped by the company's commitment to excellence. Unlike large-scale passenger ships, Uniworld vessels typically carry between 100 and 160 guests, allowing for more meaningful interactions and personalized service.

Our ships foster a culture of collaboration, professionalism, and shared purpose. We support one another, welcome fresh ideas, and pursue efficiency, always keeping our mission at the centre of everything we do.

Life on the river reflects our passion for hospitality and travel. Together, we create memorable guest experiences with genuine care, warmth, and elegance.

Our diverse teams are the heart of our success, united by respect, accountability, and pride. We approach travel as both a privilege and a responsibility, guided by a strong commitment to sustainability and positive global impact. With adaptability, integrity, and dedication to excellence, we inspire each other to dream bigger, achieve more, and grow together.

Your profile

Curious and forward-thinking, you embrace innovation and collaborate inclusively across diverse teams, with openness and teamwork coming naturally to you.

Hospitality is at your core, warm, attentive, and professionally presented, you place others' wellbeing first and approach every task with a positive, proactive attitude.

In everything you do, you stay focused on quality and align your daily work with our broader company goals, contributing to shared success.

Your Responsibilities

• Provide professional, friendly, and efficient service across all guest-facing areas.
• Lead ship briefings, socialize with guests, and always represent Umbworlds service culture.
• Supervise and coordinate work across all hotel functions, from the galley to the front desk, ensuring smooth daily operations.
• Organize, train, supervise, and lead your team, empowering them to perform independently and confidently in their roles.
• Collaborate closely with the Captain and Cruise Manager to ensure smooth onboard operations.
• Implement and promote the "Up serve" approach to enhance guest experiences while supporting onboard profit targets.
• Support and enforce adherence to Uniworld standards and HACCP cleanliness and hygiene procedures.
• Ensure full compliance with safety, hygiene, and legal regulations.

Specific Requirements

• Proven food and beverage expertise gained in luxury four- or five-star hotels and/or onboard river/ocean vessels.
• Strong leadership and communication skills with the ability to inspire and develop teams.
• Manage budgets, analyse financial reports, and monitor sales and profits to achieve targets.
• Hold regular monthly talks and daily briefings to set goals, monitor progress, and foster team alignment.
• Plan holiday rotations and on/off-duty schedules, ensuring compliance with working-hour regulations as per law and GRC.
• Inspect facilities regularly, addressing maintenance needs, equipment shortages, or renovation requirements.
• Proficiency in Microsoft Office and other relevant systems (e.g., Mariner X'Change, company recipe database).
• Actively participate in assigned learning activities, training sessions, and mandatory safety or emergency drills.
• Contribute to ship preparation during end-of-season close-down and start-of-season set-up.
• Demonstrate strong proficiency in English, both spoken and written.

Your future with Uniworld

You'll join a collaborative workplace where ideas are valued, and responsibility is shared early on. Our ships sail across Europe, giving you the chance to travel and grow through international exposure and cross-functional teamwork.

We offer competitive employment conditions, a modern work environment, and a team culture built on respect and trust. More than that, you'll be part of a company where your contribution makes a visible impact on our business, our guests, and our shared commitment to sustainable travel.

Note: Due to legal requirements, we can only accept applicants from EU/EEA/CH. We welcome internal and external candidates. The position is based on our European ships.