Administrative Skills, Auditing, Billing, Customer Support/Service, Flexible Spending Accounts, Gaming, Hospitality and Tourism, Identify Issues, Lift/Move 25 Pounds, Mail Processing, Photocopy, Problem Solving Skills, Tuition Reimbursement
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Responsible for the Hotel and Front Desk operations during the overnight shift.
- Primary responsibilities include but are not limited to: Register guests, assign rooms, update guest history, confirm payment, check in guests to rooms, make reservations, prepare daily financial reports, balance transactions, transmit daily receipts, and complete shift checklists.
- Works independently and with minimal supervision. Has the ability to problem solve and troubleshoot to resolve any guest issues that may arise. Acts in a courteous and professional manner when addressing guest complaints. Has the ability to problem solve and troubleshoot to resolve any guest issues that may arise. Acts in a courteous and professional manner when addressing guest complaints.
- Assist with all aspects of guest services and present a positive impression of the establishment.
- Confirm guest satisfaction, close billing and issue receipts, and store luggage by lifting up to 25lbs.
- Leave guests with a lasting positive impression of the establishment as they depart.
- Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
- As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail.
- Verify and confirm guest registrants for security reasons.
- Communicate information between shifts to ensure job thoroughness to meet department objectives.
- May require to work overtime
- Assist in the training of new Night Auditor job duties and procedures.
- Other duties as assigned.
EDUCATION AND/OR EXPERIENCE:
Two (2) or more years of experience working as a Front Desk Clerk or Auditor for a large upscale property or equivalent. Two (2) or more years of related customer service experience, preferably in a hospitality or gaming environment.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid and current State of Colorado Gaming License. Must be at least eighteen (18) years of age.
COMPENSATION AND BENEFITS:
$21.00+ per hour based on experience
Full House Resorts provides a robust benefit package for all employees and eligible gamily members, including:
- Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision Coverage.
For the employees, Full House Resorts provides:
- Financial Security: Life insurance, disability coverage, and supplemental benefits.
- Retirement Savings: 401(k) plan with company matching after one (1) year of service.
- Paid Time Off: Generous PTO program.
- Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
- Wellness Perks: Complimentary local gym membership.
- Professional Growth: Tuition reimbursement and career development opportunities.
- Exclusive Discounts: Employee savings on hotel and casino services.