Hotel Night Auditor

Fairfield Inn Dothan

Dothan, AL

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JOB DETAILS

SALARY

$11–$12 Per Hour

SKILLS

Auditing, Billing, Customer Support/Service, Detail Oriented, Documentation, Financial Administration, Home Inspections, Hospitality and Tourism, Hotel Management, Multilingual, Operations Management, Record Keeping, Security Monitoring, Telephone Skills

LOCATION

Dothan, AL

POSTED

1 day ago

[Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our vibrant resort. In this vital role, you will be the first point of contact for guests arriving late or departing early, providing exceptional guest services and maintaining the integrity of our nightly financial and administrative [processes. Your enthusiasm for hospitality management and guest relations will help create memorable experiences while ensuring the smooth functioning of hotel operations during the overnight hours.
Duties
Greet guests warmly upon arrival or departure, providing friendly and professional customer service at all times
Manage front desk operations during the night shift, including check-ins, check-outs, and handling guest inquiries with efficiency and a positive attitude
Conduct nightly audits of guest accounts, ensuring accuracy in billing, reservations, and financial records
Monitor security cameras and perform safety checks around the property to maintain a secure environment for guests and staff
Respond promptly to guest requests, complaints, or emergencies with a calm and solution-focused approach
Handle multi-line phone systems with excellent phone etiquette, directing calls appropriately and assisting with reservations or information requests
Complete detailed shift reports, incident logs, and financial documentation to ensure accurate record-keeping for management review
Qualifications
Proven experience in hospitality management, front desk operations, or hotel experience with a focus on guest services and guest relations
Strong knowledge of hotel management systems and night audit procedures
Multilingual or bilingual abilities are highly desirable to better serve our diverse guest base
Excellent customer service skills with a friendly demeanor and professional phone etiquette
Ability to work independently during overnight hours while maintaining high attention to detail
Familiarity with multi-line phone systems and resort environments is preferred
Demonstrated ability to handle sensitive situations discreetly and efficiently in a fast-paced setting
Embark on a rewarding career where your hospitality expertise makes a difference! We value energetic professionals committed to delivering outstanding guest experiences while maintaining operational excellence during the night shift. Join us in creating welcoming environments that guests love!
Pay: $11.00 - $12.00 per hour
Benefits:
Employee discount
Paid time off
Work Location: In person
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About the Company

Fairfield Inn Dothan

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