We are seeking a reliable, friendly, and detail-oriented Guest Service Representative / Night Auditor to join our hotel team. This hybrid role combines front desk guest services with overnight audit responsibilities. The ideal candidate delivers excellent customer service while ensuring accuracy in daily financial and operational processes.
Schedule
32–36 hours per week
Rotating weekend overnight audit shifts (Saturday & Sunday). On weekends you are not scheduled for audit, you will still be scheduled for a day (7:00 AM–3:00 PM) or evening (3:00 PM–11:00 PM) shift.
Two additional weekday shifts required (7:00 AM–3:00 PM or 3:00 PM–11:00 PM)
Open availability for all shifts is required
Must be flexible to work weekends and holidays based on business needs
Key Responsibilities
Welcome guests and manage check-in/check-out processes
Handle reservations, payments, and issue room keys
Answer phone calls and respond to online inquiries promptly
Assist guests with requests such as dining reservations or local recommendations
Resolve guest concerns with professionalism and care
Night Audit Responsibilities
Perform end-of-day accounting and close out daily operations
Reconcile guest folios, payments, and room charges
Balance cash drawer and verify credit card transactions
Review and correct discrepancies in financial reports
Run and distribute daily audit and revenue reports
Roll the system over to the next business day
Additional Duties
Assist with setting up events or meetings as needed