The Hotel Northampton and the Fairfield Inn & Suites are seeking a detail-oriented and customer-focused Hotel Night Auditor to join our team. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the overnight shift. This position involves a combination of front desk responsibilities, accounting tasks, and administrative duties, making it essential for the candidate to possess strong communication skills and attention to detail.
**Key Responsibilities:**
1. **Front Desk Operations:**
- Greet guests warmly and provide excellent customer service throughout the night.
- Check guests in and out efficiently, ensuring compliance with hotel policy and procedure.
- Address and resolve guest inquiries, concerns, and requests in a timely manner.
2. **Accounting Responsibilities:**
- Perform nightly audits of the hotel’s financial transactions, ensuring accuracy and completeness.
- Prepare and reconcile daily revenue reports, including cash, credit card, and check transactions.
- Investigate discrepancies and resolve any accounting issues promptly.
3. **Administrative Duties:**
- Maintain organized records of guest information, reservations, and billing.
- Input data into the hotel management system accurately and promptly.
- Generate and distribute necessary reports for management review.
4. **Safety and Security:**
- Conduct regular inspections of hotel facilities to ensure safety and security protocols are upheld.
- Monitor and control access to the hotel during the night shift, ensuring the safety of guests and staff.
- Respond to emergencies or incidents that may arise, following hotel protocols.
5. **Collaboration:**
- Communicate effectively with day staff to ensure a smooth transition and relay any important information or issues.
- Work collaboratively with housekeeping, maintenance, and other departments to ensure guest satisfaction.
**Qualifications:**
- High school diploma or equivalent; associate’s degree in hospitality or related field preferred.
- Proven experience in a hotel front desk or similar role is preferred; familiarity with hotel management software is a plus.
- Strong numerical skills and attention to detail for accounting tasks.
- Excellent verbal and written communication skills.
- Ability to work independently and handle multiple tasks simultaneously.
- Availability to work overnight shifts, including weekends and holidays.
- Strong customer service skills with a friendly and professional demeanor.
**What We Offer:**
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and friendly work environment.
- Benefits including Health, Dental, Vision and Paid Time Off
If you are passionate about providing excellent service and ensuring a pleasant stay for our guests, we invite you to apply for the Hotel Night Auditor position by submitting your resume and cover letter.
The Hotel Northampton and the Fairfield Inn & Suites is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**
| Location | Northampton, MA |