Position Summary
The Night Auditor is responsible for overseeing front desk operations during overnight hours while ensuring excellent guest service, accurate financial reporting, and hotel security. This position combines customer service responsibilities with accounting and administrative duties to support smooth hotel operations during the night shift.
Key Responsibilities
- Greet and assist guests with check-ins, check-outs, reservations, and general inquiries
- Provide exceptional customer service and resolve guest concerns professionally
- Process payments, room charges, refunds, and other financial transactions accurately
- Perform nightly accounting audits and reconcile daily financial reports
- Balance cash drawers, credit card transactions, and revenue reports
- Prepare end-of-day reports for management
- Answer phone calls and respond to guest requests promptly
- Monitor hotel security and ensure guest safety during overnight hours
- Coordinate with housekeeping and maintenance teams as needed
- Maintain a clean, organized, and professional front desk area
- Ensure compliance with hotel policies and procedures
Qualifications
- High school diploma or equivalent required
- Previous hotel, hospitality, customer service, or accounting experience preferred
- Strong communication and interpersonal skills
- Basic math and computer skills
- Ability to multitask and work independently
- Attention to detail and strong organizational abilities
- Experience with hotel management software is a plus
- Availability to work overnight shifts, weekends, and holidays
Physical Requirements
- Ability to stand or sit for extended periods
- Ability to lift up to 25 pounds occasionally
- Comfortable working overnight hours in a fast-paced environment
Work Schedule
- Overnight shifts, typically between 11:00 PM and 7:00 AM
- Weekend and holiday availability required
Compensation & Benefits
- Competitive hourly wage
- Employee discounts on hotel stays
- Paid time off and holiday pay
Step into relaxation at our trendy hotel in Novi
Part of the Novi shopping and entertainment district, Four Points by Sheraton Detroit Novi presents rooms with thoughtful amenities while featuring two restaurants and flexible event space. We are near major corporations as well as the Suburban Collection Showplace, Twelve Oaks Mall and Fountain Walk.