Night Auditor

The Inn & Club at Harbour Town | The Sea Pines Resort

Position Summary

Essential Responsibilities

• Perform all nightly audit functions, including balancing and reconciling guest accounts, room revenue, cash transactions, and daily financial activity.
• Generate and distribute end-of-day reports for resort leadership and operational departments.
• Serve as the primary front desk representative during overnight hours, delivering personalized, professional, and attentive guest service.
• Process guest arrivals, departures, room assignments, reservations, billing inquiries, and payment transactions accurately and efficiently.
• Respond promptly and professionally to guest requests, concerns, and emergencies while maintaining a calm, service-focused demeanor.
• Monitor hotel activity throughout the night and coordinate with security and operational teams to ensure a safe and secure environment for guests and associates.
• Handle guest concerns discreetly and resolve issues independently whenever possible.
• Maintain accurate records, logs, and communications for incoming management and front office teams.
• Assist with early morning guest departures and preparations for the day shift transition.
• Set up, present, and replenish the complimentary continental breakfast each morning, ensuring food and beverage offerings are attractively displayed and prepared according to Inn & Club standards prior to guest service.
• Ensure compliance with resort policies, procedures, and luxury hospitality service standards.
• Support operational needs as assigned to ensure a seamless guest experience.

Qualifications & Requirements

• Required: Minimum of one (1) year of overnight hotel front desk experience or night audit experience in a hotel, resort, or luxury hospitality environment.
• Previous experience working with hotel property management systems (PMS) preferred.
• Strong understanding of front office operations, cash handling, and basic accounting principles.
• Excellent communication, guest service, and problem-solving skills.
• Ability to work independently and make sound decisions during overnight hours with minimal supervision.
• Exceptional attention to detail, organization, and accuracy.
• Professional appearance, demeanor, and commitment to providing a luxury guest experience.
• Proficiency with computers, Microsoft Office applications, and hotel management software.
• Ability to stand and walk for extended periods and perform duties throughout an overnight shift.
• Must be available to work overnight schedules, weekends, holidays, and peak resort periods.
• Must be legally authorized to work in the United States.

Why Join The Inn & Club at Harbour Town?

The Inn & Club at Harbour Town is a Forbes Four-Star boutique hotel recognized for its exceptional hospitality, personalized service, and world-class accommodations. Team Members have the opportunity to work in one of the nation's premier resort destinations while contributing to an award-winning guest experience that reflects the excellence and reputation of The Sea Pines Resort.