Hotel Operation Manager

Objectives of the Role:

• Maintain consistent communication with managers, staff, and vendors to ensure smooth and efficient operations.
• Develop, implement, and maintain quality assurance protocols to uphold high service standards.
• Enhance internal capacity by improving existing processes and procedures to increase efficiency.
• Ensure operational activities are completed on time and within budget.
• Track staffing needs and manage hiring processes to ensure appropriate staffing levels.
• Oversee the accounts payable and receivable departments to ensure timely and accurate financial reporting.

Key Responsibilities:

• Oversee and coordinate the daily operations of the hotel, ensuring a seamless and memorable guest experience.
• Develop and implement operational policies and procedures to optimize efficiency and service quality across all departments.
• Collaborate with department heads (Front Desk, Housekeeping, Food & Beverage, Maintenance etc.) to streamline workflows and improve operational performance.
• Analyze guest feedback, including satisfaction surveys and reviews, and implement necessary improvements.
• Manage hotel budgets, controlling expenses while maximizing revenue opportunities.
• Lead, train, and motivate a diverse team to ensure exceptional service and adherence to brand standards.
• Ensure strict compliance with health, safety, and sanitation regulations through regular inspections and audits.
• Build and maintain strong relationships with vendors, suppliers, and local businesses to support hotel operations.
• Address guest concerns and complaints promptly and professionally, ensuring resolutions are handled efficiently.
• Stay up-to-date with industry trends and best practices to drive continuous operational improvement.

Required Skills & Qualifications:

• 5+ years of proven success in an operations management role, preferably within the hospitality industry.
• Strong skills in budget development, financial oversight, and cost management.
• Excellent ability to delegate tasks while maintaining overall control and ensuring high service standards.
• Proficiency in conflict resolution and business negotiations.
• Knowledge of business productivity software and the ability to quickly learn new tools and systems.

Preferred Skills & Qualifications:

• Bachelor’s degree (or equivalent) in Operations Management, Business Administration, or a related field.
• Familiarity with management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll.
• Strong IT skills, including database management and reporting.
• Extensive experience in financial and account reporting, with an emphasis on budgeting and forecasting.

Working Conditions:

• Full-time position with flexibility required, including evenings, weekends, and holidays as needed.
• Competitive salary with performance-based incentives.
• Opportunities for professional growth and advancement within the company.

Job Types: Full-time, Part-time