Administrative Skills, Business Processes, Business Solutions, Channel Strategies, Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Food and Beverage Industry, Hotel Management, Housekeeping/Cleaning, Leadership, Multitasking, Operational Support, Operations, Operations Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Professional Services, Property Management, Reporting Skills, Spreadsheets, Systems Administration/Management, Team Player, Time Management, Writing Skills
We are seeking a detail-oriented and organized professional to support the day-to-day coordination of hotel operations. In this role, you will help ensure smooth administrative processes, consistent communication across departments, and a positive guest experience through efficient operational support. The ideal candidate thrives in a fast-paced hospitality environment and takes pride in delivering accurate, timely, and professional service. The position serves as a strategic support partner to hotel leadership by ensuring business processes are accurate, organized, and executed effectively.
Responsibilities
- Provide administrative support to hotel leadership and operational teams.
- Assist with scheduling, reporting, recordkeeping, and document organization.
- Coordinate communication between departments to help ensure efficient daily operations.
- Support guest service initiatives by helping resolve requests and escalating issues when needed.
- Maintain accurate logs, files, and operational documentation.
- Assist with inventory tracking, supply coordination, and vendor communication as assigned.
- Help prepare operational reports, meeting materials, and internal communications.
- Monitor tasks and follow up to support deadlines and service standards.
- Contribute to process improvements that enhance efficiency and guest satisfaction.
- Support PMS systems, reporting systems, scheduling systems, and administrative tools
- Perform additional administrative and operational duties as needed.
Qualifications
- Previous experience in hotel, hospitality, or administrative support preferred.
- Strong organizational skills with excellent attention to detail.
- Effective written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with common office software and standard business applications.
- Customer service mindset with a professional and courteous approach.
- Ability to work collaboratively across teams and departments.
- Dependable, proactive, and adaptable to changing operational needs.
Preferred Attributes
- Experience supporting front office, housekeeping, maintenance, or food and beverage operations.
- Familiarity with hotel management systems or property management software.
- Comfort working with reports, spreadsheets, and administrative workflows.
- Strong problem-solving skills and the ability to remain composed under pressure.
What We Offer
- A collaborative and service-focused work environment.
- Opportunities to contribute to efficient hotel operations and guest satisfaction.
- Exposure to multiple areas of hospitality management.
- Potential for growth and professional development.
Additional Information
We are committed to building a respectful, inclusive workplace where team members are supported to do their best work. If you are organized, resourceful, and motivated to contribute to a high-performing hospitality team, we encourage you to apply.
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La Quinta Inn & Suites by Wyndham Chicago Downtown