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Hotel Operations Manager

Image Hotel Management
  • Antioch, TN
    1 day ago

    Job Description

    Job Description

    Job Description
    Operations Manager (Will be required to cover shifts)

    This is a working manager position.  We’re looking for a hands-on experienced and dynamic Hotel Operations Manager to lead and oversee the day-to-day operations of our hotel. As the Hotel Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service.
    The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management.ResponsibilitiesResponsibilities
    • Oversee and coordinate daily hotel operations to ensure a seamless guest experience
    • Develop and implement operational policies and procedures to enhance efficiency and service quality
    • Collaborate with department heads, including front desk and housekeeping to optimize workflows
    • Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
    • Manage and optimize hotel budgets, controlling expenses and maximizing revenue
    • Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
    • Ensure compliance with all health and safety regulations, conducting regular inspections
    • Develop and maintain positive relationships with vendors, suppliers, and local businesses
    • Handle guest concerns and complaints with professionalism and a commitment to resolution
    • Stay informed about industry trends and best practices to drive continuous improvement
    • Cover front desk shifts regularly
    • Directly manage the housekeeping department and front office
    • Effectively and professionally communicates with departments and GM
    • Oversee maintenance department to ensure PM’s are completed correctly, assist to review work orders and determine outside needs
    • Conduct periodic walk through/visual inspections of all property assets to determine condition, establish maintenance priorities and highlight need for improvement areas
    • Informs management of hazardous situations, emergencies or threats to the safety and security of hotel guests, staff and assets
    • Improve profitability by increasing revenues, customer satisfaction and staff productivity.
    • Control budgets by planning and monitoring expenditures, prices, cash flow, and sales volumes; develop control procedures; monitor results.
    • Make decisions about the most appropriate methods and procedures for maintaining financial records based on internal controls, professional standards, and applicable regulations.
    • Planning the marketing, promotional activities and operational activities of the restaurant.
    • Oversee housekeeping operations in accordance with established guest service, quality and sustainability standards.
    • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
    • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
    • Ensure Public space is clean and bathrooms/pool/fitness is stocked at all times for guest amenities
    • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
    • Perform other duties as requested by management.
    Requirements and Skills
    • Proven experience in hotel operations management, with a track record of successful leadership
    • Strong analytical and problem-solving skills
    • Excellent communication and interpersonal abilities
    • Proficiency in hotel management software and Microsoft Office applications
    • Demonstrated ability to drive revenue growth and optimize operational efficiency
    • Leadership and team management skills, fostering a positive and collaborative work environment
    • Knowledge of health and safety regulations and best practices
    • Flexibility to work irregular hours, weekends, and holidays as needed
    • Commitment to delivering exceptional guest experiences and maintaining high standards of service
    • Will be required to work nights, weekends and holidays
    • Will be required to work in a fast-paced environment
    Benefits
    • Medical, Dental, and Vision Insurance for Full Time Staff
    • Life Insurance for Full Time Staff
    • 401(k) Retirement Plan
    • Paid Time Off
    • Employee discount

    Required Skills
    • Organized with a sense of urgency
    • Competitive, self-motivated and a self-starter.
    • Leadership skills including problem solving and ability to multi-task
    • Attention to detail, good follow through, and communication skills
    • Previous hotel experience preferred
    • Previous restaurant experience preferred

    Numbers & Facts

    LocationAntioch, TN

    Skills

    • Analysis Skillsunmatched
    • Best Practicesunmatched
    • Budget Managementunmatched
    • Budgetingunmatched
    • Cash Flowunmatched
    • Communication Skillsunmatched
    • Continuous Improvementunmatched
    • Customer Satisfactionunmatched
    • Dental Insuranceunmatched
    • Detail Orientedunmatched
    • Establish Prioritiesunmatched
    • Expense Trackingunmatched
    • Financial Proceduresunmatched
    • Fitnessunmatched
    • Follow Throughunmatched
    • Home Inspectionsunmatched
    • Hotel Managementunmatched
    • Hotel Management Softwareunmatched
    • Housekeeping/Cleaningunmatched
    • Industry/Trade Analysisunmatched
    • Interpersonal Skillsunmatched
    • Leadershipunmatched
    • Maintain Complianceunmatched
    • Marketing Planunmatched
    • Microsoft Officeunmatched
    • Multitaskingunmatched
    • Needs Assessmentunmatched
    • Operationsunmatched
    • Operations Managementunmatched
    • Operations Planningunmatched
    • Operations Processesunmatched
    • Organizational Skillsunmatched
    • Performance Analysisunmatched
    • Policy Implementationunmatched
    • Problem Solving Skillsunmatched
    • Procedure Developmentunmatched
    • Procedure Implementationunmatched
    • Process Improvementunmatched
    • Profit & Lossunmatched
    • Record Keepingunmatched
    • Regulationsunmatched
    • Restaurantunmatched
    • Revenue Growthunmatched
    • Safety Complianceunmatched
    • Safety/Work Safetyunmatched
    • Salesunmatched
    • Service Deliveryunmatched
    • Sustainabilityunmatched
    • Team Lead/Managerunmatched
    • Team Playerunmatched
    • Vendor/Supplier Relationsunmatched
    • Vision Planunmatched

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