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Hotline Advocate – Part Time

The Bridge Over Troubled Waters

Pasadena, TX

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JOB DETAILS
JOB TYPE
Part-time
SKILLS
Automotive Repair and Maintenance, Communication Skills, Community and Social Services, Crisis Intervention, Customer Support/Service, Data Entry, Driver's License, Emergency Services, English Language, Green Transportation, High School Diploma, Homeless Services, Legal, Liability Insurance, Lift/Move 40 Pounds, Multilingual, Online Chat, Operations, Record Keeping, Regulatory Compliance, Risk, Social Sciences, Social Work, Spanish Language, Staff Training
LOCATION
Pasadena, TX
POSTED
Today
Hotline Advocate – Part Time
  • Part Time/Non-Exempt: 27-hours a week
  • Schedule: Friday, Saturday, Sunday, 9:30 pm to 6:30 am
  • $21.37/hr.
Description
The Bridge is in search of a Part Time Hotline Advocate who will provide crisis intervention and information and referral services through 24-hour hotline for survivors of domestic/sexual violence, and homelessness.
The Hotline Advocate will answer 24-hour hotline and 24-hour Live Chat & text line to provide assessments to include crisis intervention, information and referrals and immediate needs. Manager the ssist with overseeing the HCDV shelter bed database. Collect and enter monthly data on services provided through 24-hour hotline into database. Ensure TBOTW account is updated and accurate bed availability is noted, daily. Complete reports in compliance with grant requirements and agency requirements.
Additionally, the Hotline Advocate will assist with hotline and crisis intervention training for staff and volunteers on the competencies of crisis intervention, Live Chat, Language Line, DA-LE calls and all accompaniments. Assist with the maintenance of community resources for survivors of domestic/sexual violence and homelessness by updating resource manual to ensure referrals contain current information.
Provide casework to shelter residents on a limited basis, as necessary. Conduct initial assessment for emergency shelter services as needed; and update resident census to ensure available space.Assist shelter staff with transportation and assist resident advocates as needed with tasks relating to the daily operations of the Shelter as required.
Required Skills & Qualifications
  • Associate’s/Bachelor’s degree preferred, preferably in social sciences field.  In lieu of educational requirement, High School Diploma/GED with a minimum of one year’s experience in social services or customer service arena.
  • Must have own reliable transportation and a clean driver’s license.
  • Knowledge of the dynamics of sexual and domestic violence, laws related to sexual and domestic violence and an overview of legal system.
  • Ability to establish rapport and work with at-risk populations.
  • Excellent communication skills required (both verbal and written); and ability to work independently.

Preferred Skills & Qualifications
  • Bilingual Spanish/English preferred.
Other Requirements
  • Must pass criminal background investigation check
  • Must provide and maintain current TX Driver’s License
  • Must have at least 5 years of driving experience
  • Must provide and maintain clean driving record and annually update driving record
  • Must provide and maintain current auto liability insurance
  • Must be authorized to work in the U.S
  • Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting.

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About the Company

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The Bridge Over Troubled Waters

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