Hotline Intern

Internship Summary:

Child and Family Services Haven House is excited to offer several internships to enthusiastic and empathetic individuals interested in working with people experiencing domestic violence. In a supportive and dynamic environment, you will gain valuable understanding about the impact of domestic violence and the service systems available to increase client safety. You will become familiar with a trauma informed approach to providing services, empower clients, and facilitate post traumatic growth. This internship will prepare you with real social work experience and include direct client work and allow you to shadow other positions at Haven House. The Haven House hotline is often the first point of contact for domestic violence services as we are the only 24-hour DV hotline in Erie County. We are excepting multiple students for this.

 We have openings for summer internships as well as openings for the 2026-2027 Academic Year.

Intern tasks may include:

• Crisis intervention, safety planning, and resource connection using brief solution-focused approaches
• Screening clients for Haven House services
• Educating clients, partners, and community members on Haven House programs and services
• Following up with callers to assess further needs and barriers to service
• Becoming a part of the Haven House team
• Attending supervision and Haven House team meetings
• Students may also have time for self-driven research projects.

Other notes:

• Interns would be able to access the placement site through public transportation, however due to our confidential location, would not be able to take rideshares directly to the site.
• For the 2025-2026 academic year, there is a mandatory orientation from August 17-21^st
• The intern will receive group supervision in a cohort model on a weekly basis, and 1:1 supervision as needed
• Both day and evening shifts available

Minimum Qualifications:

• Currently enrolled in a BSW or MSW program or related fields.
• Students who are able to commit to two semester preferred
• 10-15 hours per week minimum preferred. If less than 10 hours per week, 2 semester commitment required to obtain meaningful internship experience
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and adhere to ethical standards in all work.
• Strong interpersonal skills and an ability to collaborate effectively within a team environment.
• Cultural competence and sensitivity to diversity, equity and inclusion.

This is an unpaid internship

Child and Family Services is an Equal Opportunity Employer:

Child and Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child and Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.