Hourly Administrative Services Associate I-Client Services

Hourly Administrative Services Associate I-Client Services

Salary

$15.11 Hourly

Location

99 Ninth Street, Lynchburg, VA

Job Type

Hourly

Job Number

03688

Department

Human Services

Opening Date

10/08/2026

Closing Date

10/15/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The City of Lynchburg is an Equal Opportunity Employer

The City of Lynchburg is an Equal Opportunity Employer. This role supports the Client Services Team at Human Services. This role is expected to work 24-29 hours weekly. Hours will vary between 8:00 am- 5:00 pm, Monday- Friday, no weekends required.

Provides a variety of office support services by performing the following typical duties:

Essential Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties necessary to deliver services to customers and citizens may be assigned.

• Provides basic information to customers.
• Listens and gets clarification.
• Speaks in a way that is clear and precise about what is required and clearly passes information on.
• Treats others with respect.
• Exhibits common courtesy and basic communication skills to work within a team environment.
• Maintains confidentiality.
• Prepares basic letters and reports using appropriate grammar and spelling.
• Reads and accurately shares information.
• Maintains accurate records using alpha and numeric filing skills.
• Adds, subtracts, multiplies and divides using all basic units of measure.
• Works with whole numbers, common fractions and decimals.
• Makes routine decisions about own work.
• Appropriately refers questions to higher-level staff.
• Follows established policies, precedents, and/or procedures.
• Performs routine tasks and activities where limited judgment and analysis is required.
• Refers non-routine issues to others.

ADDITIONAL JOB FUNCTIONS

• Depending on work assignment, may be required to perform a variety of duties in support of operational requirements and direct citizen service delivery such as acting as a back-up to other staff and response to weather-related and other emergencies, such as snow removal.
• May be required to work outside of normal work hours, to report to work during inclement or unusual weather or other conditions or to respond in other abnormal situations
• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities. Incumbent requires direct supervision on a daily basis.

Minimum Education and Experience Required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience and Technical Skills

Graduation from high school and minimal (0-6 months) general administrative support work experience. Demonstrates basic Microsoft Office skills. Familiar with office equipment.

Additional Requirements

Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.

The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the Citys goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

• Employees in full-time positions are eligible for the following benefits:
• Medical, dental, and vision coverage
• Retirement through the Virginia Retirement System (VRS);

the City's contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit

• Life insurance at no cost to the employee

• Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.

• Eligibility for parental leave and tuition assistance

• Paid Time Off

• Employees in hourly and part-time positions may be eligible for benefits depending on the position

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans

Additional information about City benefits can be found on our website and in the Employment Policies & Procedures

01

This position requires you to work with people from all walks of life. Please describe your experience working with people with diverse backgrounds and needs.

02

In your opinion, what makes a great customer service experience, and how do you apply that in your day-to-day interactions?

03

Describe a situation where you were responsible for sensitive or confidential information. How did you ensure that the information was protected?

04

This role involves delivering exceptional customer service to both internal and external stakeholders, and success in this position relies on strong teamwork. Can you share an example of a time when you worked collaboratively with a team to ensure excellent service for both internal and external customers?

Required Question

Employer City of Lynchburg

Address 900 Church Street

Lynchburg, Virginia, 24504

Phone (434) 455-4200

Website https://www.lynchburgva.gov/human-resources