Hourly Floor Service & Guest Relations Manager

Required Years of Experience1 yearsJob DetailsJob Title: Hourly Floor Service & Guest Relations ManagerLocation: Palma Restaurant - West Village, NYCEmployment Type: Part Time (Hourly)About Us:Palma is a cherished, family-owned Italian restaurant in the heart of the West Village, known for heartfelt hospitality, timeless cuisine, and an intimate, welcoming environment. We are seeking a dedicated, service-focused Hourly Floor Service & Guest Relations Manager to co-lead service alongside another manager and ensure a warm, seamless experience for every guest.Position Overview:This is a hands-on, floor-based role ideal for someone passionate about hospitality, guest connection, and team leadership. You will work closely with another manager to run daily service, resolve floor issues in real time, and uphold Palma's standard of care in every guest interaction.Responsibilities:Lead floor service alongside another manager during shifts, ensuring smooth operations and timely guest flowOversee and support FOH staff throughout service, providing clear direction and mentorshipAct as the primary point of contact for all guest relations during service, managing special requests, complaints, and recovery with professionalism and warmthUphold and reinforce Palma's service standards and core valuesManage nightly floor logistics, including seating flow, table turns, and pacing in collaboration with the kitchen and host teamMaintain a calm, composed presence on the floor and serve as a go-to problem solverCollaborate with the management team to share feedback and improve service operationsEnsure health, safety, and compliance standards are met during every shiftQualifications:Proven ability to lead a team and handle guest issues with care, confidence, and professionalismExcellent communication, multitasking, and problem-solving skillsWarm, approachable demeanor with a strong sense of accountabilityFamiliarity with systems such as Resy and Salido is a plusMust be available to work evenings, weekends, and holidaysWhat We Offer:Competitive hourly paySupportive, tight-knit team environmentOpportunity to grow within a respected, family-owned hospitality groupMeals during shiftEqual Opportunity Employer:Palma is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, age, sexual orientation, religion, or any protected status.Compensation DetailsCompensation: Hourly ($27.00 - $32.00)Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining DiscountsRequired SkillsAttention to DetailTeam LeadershipEvent CoordinationGuest Service OrientationProblem SolvingMentorshipCustomer Service OrientationOperational ManagementTime ManagementLogistical CoordinationAdaptabilityStress ManagementConflict ResolutionFeedback SharingInterpersonal SkillsService ImprovementStrategic PlanningTraining and DevelopmentCompliance AwarenessMultitaskingDecision MakingCrisis ManagementCollaborationCultural Sensitivity