House Ambassador

The Front Desk Agent, or House Ambassador, is responsible for hosting guests throughout their stay as if they were hosting in their own home. From a warm welcome upon arrival to an effortless departure, this role will play a critical role in executing the seamlessly hospitable guest experience. PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTIONS Assist with the guest check-in/check-out process, issuing room keys, and positively engaging with guests. Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to: directions, outlet hours of operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs. Facilitate making reservations and room changes. Coordinate communication and partnership between the front desk and other departments including Housekeeping, Maintenance/Engineering, and F&B. Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner. Inspect clean rooms in preparation for guest arrival (if applicable). Prepare and deliver VIP amenities. Perform other duties as assigned and requested in a timely and hospitable manner to meet the needs of the business.