Title: House & Venue Manager Reports to: Event Services Managers Location: Downtown Charleston, South Carolina Type: Part-Time, Hourly, Non-Exempt. Nights, weekends, and holidays required. Organization Background A leader in the performing arts in the Southeast, the Charleston Gaillard Center commissions, supports, and presents ambitious, multidisciplinary cultural programming and provides access to the best local, national, and global artists and companies on its stage. Through programming on its public campus and extensive arts education initiatives, the Gaillard Center serves as a platform to participate in community building and essential dialogue. The Gaillard Center was established as a non-profit in 2015. Its campus includes the world-class 1,818-seat Martha and John M. Rivers Performance Hall, a 26,000 square-foot Exhibition Hall that includes the Grand Ballroom and Salons, and a Terrace Lawn. Position Summary House & Venue Managers (HVM) at the Charleston Gaillard Center are a critical part of ensuring the success of performances and special events in the Performance Hall and Exhibition Hal. HVMs report directly to the Event Manager onsite for the performance or event. HVMs typically will begin a shift just prior to the start of an event and/or load-in, and will receive special instructions from the ESM upon arrival. The HVM oversees all public areas of the building and provides professional and courteous assistance to all patrons, attendees, and volunteers. The HVM also frequently continues to oversee the strike/tear-down of the event, and potentially oversee room flips for subsequent events in the Exhibition Hall. HVMs ensure the safety and well-being of patrons, clients and volunteers before, during, and after each event. Responsibilities Performance Hall - Thorough understanding of the Charleston Gaillard Center facility and Performance Hall seating chart
- Interacting with patrons, attendees, staff, and volunteers
- Managing program distribution on each seating level (Orchestra, Box Tier, Dress Circle, and Gallery
- Supervising and orienting volunteer ushers and ensuring they have the necessary tools to lead patrons to their seats and enforce house policies in a polite and professional manner.
- Working closely with Box Office and settling any ticketing disputes that might arise
- Working closely with the Stage Manager to ensure the proper start time of the show
- Ensuring safety of all attendees and patrons by communicating problems to security staff, correcting fire code non-compliance issues, and being able to act quickly in a crisis and assist with evacuating patrons from the building.
- Acting as hub of communication between all departments; locating or contacting the correct person to deal with problems as they occur (i.e. custodial, stage management, catering, etc.)
- Keeping accurate notes of any venue related issues and/or requests, and whether they were able to be accommodated or not.
- Completing event-specific reports, accident and injury reports, etc.
Exhibition Hall - Interacting with even clients, and ensuring customer satisfaction
- Overseeing load-in and load-out crews, ensuring that the documented plans are enacted on time and in the correct order.
- Coordinating loading dock usage amongst vendors.
- Ensuring safety of all attendees by communicating problems to security staff, correcting fire code non-compliance issues, and being able to act quickly in a crisis.
- Assisting clients with light levels, background music requests, additions of chairs and tables, etc.
- Acting as a hub of communication between all departments; locating or contacting the correct person to deal with problems as they occur (i.e. custodial, technical services, etc.)
- On-site point person for catering, AV Crew, setup crew, security, and police representatives, etc.
- Working with clients to make last minute adjustments and changes
- Keeping accurate notes of changes and requests, and whether they were able to be accommodated or not.
- Completing even-specific reports, accident and injury reports, etc.
Pre-Employment Requirements - Take charge personality—if something isn’t going correctly, they need to notice and fix the problem immediately
- Friendly, professional, and accommodating demeanors
- The ability to stay calm and professional during times of stress
- A willingness to problem solve, be flexible, and adapt to ongoing changes as they occur.
- Must submit to a criminal background check.
- Applicant must be eligible to work in the U.S.
Physical Requirements - Ability to stand or remain in a stationary position for long periods of time;
- Ability to move, transport and loading/unloading materials as needed; ability to move, transport, and/or position various materials up to 30lbs with or without accomodation
- Activities may require sustained periods of movement, traversing, and positioning to perform activities with active participants.
Pay and Benefits The Gaillard Center provides a competitive benefit package that includes: The Charleston Gaillard Center is an equal opportunity employer. Advancing diversity, equity, and inclusion within the Gaillard is critical to our mission. To be a leading performing arts center in the Southeast, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging. For us, equity means that our staff members, our patrons, and our clients can experience the transformative power of the arts, no matter their starting place.
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