Responsibilities:
- Enhances the guest experience by providing exceptional service and beautifully maintained floors.
- Vacuums carpets.
- Sweeps, Mops, and removes trash from guest landings.
- Cleans walls as needed.
- Cleans vending areas.
- Removes linens and trash from Room Attendant carts.
- Delivers guest request items.
- Pre-strip rooms of dirty linen and trash needed.
- Keeps all storage areas and linen rooms in a clean and satisfactory condition, as well as stocked with needed items. (amenities, linen, terry, glassware, etc.).
- Sanitizes glassware.
- Greets guests passing in public areas, establishes eye contact.
- Uses cleaning chemicals as instructed.
- Uses safety equipment as required.
- Follows safety protocols as required.
- Uses & maintains equipment as trained.
- Communicates all maintenance issues to supervisor.
- Executes assignments within acceptable time ranges.
- Secures master keys while working.
- Collects/secures lost-and-found articles and turns in to Housekeeping Dispatch.
- Trains new employees as needed.
- Controls inventory of supplies in assigned storage lockers.
- Assists with floor attendant duties as needed. (Shampoo carpets, Scrub floors, etc.)
- Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
- Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.
- Resolves guest issues.
- Apply and remove mattress and box spring cover.
- Responsible for Biohazard cleanup in assigned areas.
- Deliver, remove and discard mattresses, box springs, and other furniture as needed.
- Adheres to department and property policies and procedures.
- Upholds the Mission Statement - We create authentic experiences that rock.
- Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
- Lives by the Hard Rock Values!
- Maintains knowledge of the property, including memorabilia.
- Unloads shipping and receiving items into designated storage areas
- Assists with hurricane/storm preparation: moving pallets, boxes, equipment etc. into designated safe areas
- Assist with hurricane/storm clean up: hotel/public areas
Competencies:
- High energy level.
- Good judgment and common sense.
- Ability to work a flexible schedule.
- Ability to communicate basic information to others.
- Ability to understand and promulgate written memos, instructions, regulations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.