House Attendant

Since opening in 1928 as the iconic Sir Francis Drake Hotel, this landmark has been at the heart of San Francisco’s cultural and social scene. Reborn in early 2022 as Beacon Grand, A Union Square Hotel, it has reclaimed its legendary status with thoughtful restoration, inspired design, and a renewed reputation for luxury and hospitality excellence. Recognized industry-wide for its transformative comeback, Beacon Grand has already earned acclaim for its elevated guest experience and standout public spaces, including award recognition for design, service, and culinary innovation.

Located in the beating heart of Union Square, Beacon Grand is more than a hotel, it’s a cultural destination that blends storied heritage with contemporary style. From its beautifully reimagined guestrooms and suites to its celebrated dining venues and vibrant social spaces, Beacon Grand strikes the perfect balance of timeless elegance and modern energy. Above it all, the Starlite Room, long a legendary name in San Francisco nightlife, once again shines as an “anchor in the sky,” drawing guests and locals alike with its elevated atmosphere and unforgettable views.

As cable cars rumble past the front doors and guests return to enjoy the next chapter of this historic address, Beacon Grand continues to evolve with fresh experiences, programming, and enhancements that keep it at the forefront of luxury hospitality. This is a once-in-a-generation opportunity to join a hand-picked team of hospitality innovators and play a central role in shaping the future of one of San Francisco’s most celebrated hotels.

Job Summary
The House Attendant plays a key role in delivering the Beacon Grand standard of cleanliness and guest care. This position is responsible for the cleanliness and upkeep of all assigned public areas, corridors, and back-of-house spaces, as well as supporting Room Attendants and responding to guest requests in a timely, professional manner.

Essential Duties & Responsibilities

• Maintain a high level of cleanliness and organization in all public areas, guest corridors, service areas, and assigned guest rooms in accordance with Beacon Grand standards.
• Assist Room Attendants by removing trash and soiled linens, delivering clean linens and supplies, and supporting special cleaning projects as directed.
• Deliver guest-requested items (such as cribs, rollaways, extra linens, towels, and amenities) promptly and courteously, ensuring follow-through and guest satisfaction.
• Clean and maintain public spaces including lobbies, elevators, public restrooms, hallways, stairwells, and other guest areas:
• • Dust and polish furniture and fixtures
  • Clean glass, mirrors, and windows
  • Sweep, mop, and vacuum floors and carpets
• Properly use, maintain, and store housekeeping equipment (vacuums, carts, tools, cleaning supplies); report any issues or malfunctions immediately.
• Replenish and organize housekeeping closets and supply rooms; rotate linens to ensure proper par levels and quality.
• Spot clean walls, carpets, light fixtures, doors, and other surfaces as needed throughout the shift and at end of day.
• Follow all hotel procedures for handling Lost & Found items, ensuring items are promptly turned in and documented.
• Observe and report any maintenance or safety issues in guestrooms, public areas, and back-of-house areas; complete work orders as required.
• Adhere to all safety, security, and sanitation policies; take corrective action when unsafe conditions are observed.
• Communicate effectively with supervisors and team members, promptly reporting any unusual situations, guest concerns, or operational issues.

Qualifications & Requirements

• Ability to lift, push, pull, and carry up to 50 lbs occasionally and up to 20 lbs frequently; ability to bend, kneel, and reach as required.
• Ability to stand and walk for the duration of the shift.
• Previous housekeeping or hospitality experience in an upscale or luxury hotel environment preferred, but not required.
• Ability to communicate effectively in English, both verbally and in writing; additional languages are a plus.
• Professional, courteous, and service-oriented demeanor, with the ability to interact positively with guests and team members at all times.
• Reliable, punctual, and able to work a flexible schedule, including weekends and holidays, as business requires.
• Commitment to upholding the Beacon Grand brand standards of cleanliness, presentation, and guest service.

  EOE: Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws