House Manager

Job Description:

Berklee is a global community of artists, educators, and creative entrepreneurs. As the world's leading institution for music, dance, and theater, Berklee empowers inspired individuals to connect, innovate, and excel. Every team member plays a vital part in this student-centered, mission-driven work, fostering an environment where creativity, artistic expression, and cultural diversity thrive.

The Concert Operations team is seeking a collaborative House Manager. Reporting to the Associate Director of Front of House Operations, this hybrid role splits time between remote administrative planning (40%) and lively on-site event execution (60%). It is the perfect opportunity for an organized theater professional who loves live performances and thrives in a student-centered environment.

Key Responsibilities:

• House Management: Act as the primary point of contact during assigned events, managing crowd control, troubleshooting patron requests, and serving as the direct liaison for production teams, artists, and security.
• Administrative Support: Build detailed show info sheets, manage ticketing scanners, coordinate student usher event schedules, and evaluate front-of-house procedures to suggest creative process improvements.
• Team Leadership & Mentorship: Supervise and guide the student usher staff on a per-show basis, fostering a supportive, inclusive, and professional growth environment for student workers.
• Accessibility & Safety: Coordinate venue accessibility layouts for patrons, ensure compliance with ADA standards, manage facility safety regulations, and safely secure facilities before and after events.

Required Qualifications:

• Three to five years of experience in a guest experience or front-of-house role within a performing arts or theater environment, including some supervisory experience.
• Excellent interpersonal and communication skills, with a high level of diplomacy when interacting with touring personnel, promoters, and the public.
• Outstanding organizational skills and the ability to remain calm, focused, and solution-oriented under pressure.
• Tech-savviness, with proficiency in Google Suite/Microsoft Office and a strong interest in learning event systems (such as Smartsheet, Etix, FileMaker, or When-to-Work).
• Absolute flexibility to work a seasonal schedule consisting of nights, weekends, and holidays dictated by the college's exciting academic performance calendar.

Culture and Benefits: Berklee fosters a vibrant, inclusive workplace that celebrates multiple perspectives and honors work-life balance. This position offers a highly supportive environment alongside a robust partial benefits package designed to support holistic well-being and professional growth. Admin hours can easily be performed from home when on-site tools are not required.

Hiring Range: $21 to $29 per hour; hourly rate dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

• Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Casual