House Person

The Houseperson keeps public spaces guest-ready and supports the housekeeping team. You'll maintain lobbies and corridors, stock closets and carts, deliver linens and amenities, assist with event setups, and respond to guest requests-ensuring a clean, safe, and welcoming environment.

Key Responsibilities

• Public Areas: Clean and refresh lobbies, hallways, elevators, stairwells, restrooms, fitness/pool areas, and BOH corridors (sweep/mop/vacuum, dust, trash, glass, surfaces).

• Linen & Supplies: Distribute/stage linens, terry, and amenities; maintain par levels and organized storage rooms; collect and transport soiled linen to laundry.

• Guest Support: Deliver items (towels, pillows, rollaways/cribs) promptly; greet guests warmly; escalate service recovery needs to leadership.

• Team Assistance: Support Room Attendants with quick turns, priority rooms, and restocking carts; help with deep cleans and seasonal projects.

• Events/Meetings: Set/reset spaces (tables, chairs, linens, water stations) and assist with room flips as needed.

• Safety & Compliance: Use chemicals/equipment safely; follow PPE, OSHA, and SDS guidelines; place and remove wet-floor signage; adhere to key control and privacy/DND policies.

• Maintenance Reporting: Identify and report defects (lights out, leaks, hazards) via radio/CMMS; tag areas out of service when required.

• Organization & Documentation: Keep closets, loading dock, and back-of-house areas tidy; complete daily checklists and handoffs.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• Prior housekeeping/houseperson or janitorial experience preferred (will train reliable candidates).

• Ability to follow written and verbal instructions; dependable, detail-oriented, and team-focused.

• Basic English required; bilingual (e.g., Spanish/English) preferred.

• Comfortable using radios/mobile apps; basic knowledge of cleaning tools and floor-care equipment.

• Flexible availability, including weekends and holidays; consistent, on-time attendance.

Physical Requirements

• Stand/walk for extended periods; frequent bending, kneeling, reaching, stair climbing.

• Lift, push, or pull up to 50 lbs (linen bags, supply carts, furniture).

• Work indoors/outdoors and around cleaning chemicals (training/PPE provided).