Summary
Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.
Job Duties
Cleans drink and vending machines and all surrounding areas.
Empties all trash receptacles and ashtrays in corridors and public areas.
Cleans all outside area walkways; sweeps stairways and landings; cleans railings and washes all EXIT doors.
Cleans public restrooms.
Washes windows as per schedule. (Using Housekeeper’s Report Form, sets schedule for window cleaning using dates as record.)
Cleans elevators, tracks, chrome, and stainless steel at each landing.
Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas.
Wipes baseboards, railings, telephones, walls, vending areas, exit doors.
Collects soiled linen from Room Attendant carts and delivers to area assigned.
Vacuums all inside corridors and shampoos carpets.
Assists in keeping all storage areas and linen rooms clean. Assists Housekeeper in checking supplies, opening cartons, and placing supplies neatly on shelves.
Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.
Delivers room service and picks up room service trays when needed, where applicable.
Delivers cribs and rollaway beds to guest rooms.
Patrols pool area – cleans tables, empties garbage, removes used towels and replaces as necessary, cleans workout facilities.
Reports to Housekeeper any necessary information.
Removes dirty linen.
Inspects exterior of building including parking lot for trash, empties receptacles, removes cigarette butts.
Inspects marketing collateral, replacing expired or damaged items.
Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using approved cleaning chemicals.
Cleans mirrors, windows, vent cover, glass doors.
Reports items that require repair or additional cleaning to the appropriate person/department.
Restocks housekeeping cart.
Vacuums hallways.
Turns in all lost and found articles immediately as per proper procedure.
Operates a light vacuum cleaner
Collects soiled linen from Room Attendant carts and delivers to area assigned.
Collects trash from Room Attendant carts, discarding them in main trash receptacle.
Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.
Assists with deep cleaning efforts including moving furniture, shampoo carpets.
Assists in keeping all storage areas and linen rooms clean. Checks supplies, opening cartons, and placing supplies neatly on shelves.
Assists engineer with handling items/equipment which require team lifting.
Additional duties may be added at any time at the discretion of management.
Consistently models the behavior of a ‘Baywood Ambassador’ who:
Maintains a professional image, including grooming, verbiage, and body language, at all times.
Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
Fosters teamwork by offering assistance to others, as needed.
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
Recommends other Baywood properties to our guests, when appropriate.
Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!
Skills/Qualifications
Educational/Vocational Preparation:
Some high school education (grade 9) preferred
Additional Skills:
Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
Ability to gain knowledge of applicable franchise standards and procedures.
Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management
Ability to read and comprehend manuals
Ability to positively communicate with guests and co-workers.
Ability to work within scheduling guidelines.
Ability to work with minimal or no supervision
Ability to follow schedule and ability to perform physical labor.
Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.
Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment
Physical Demands:
Walking and Standing: 100%
Must be able to carry 50 lbs. up to 25 feet.
Lifting, Push/Pull: 90%
Ability to lift up to 30 lbs. regularly.
Must be able to lift 50 lbs. to the waist, chest, and above the head.
Ability to push housekeeping or laundry cart regularly.
Sitting: none
Bending, Stooping, Reaching: 90% (throughout the entire shift).
Must be able to bend at the knees with up to 50 lbs., standing to an upright position.
Driving: none
Traveling: none
Environmental Conditions:
Inside: Protection from weather conditions, but not necessarily from temperature changes.
Outside: Some exposure to weather conditions (cleans parking lot), may assist maintenance during inclement weather.
Shuttle Driver |
Safely transports registered guests and other approved passengers to locations within the designated area.
Essential Job Duties |
Safely transport passengers to approved designated drop off & pick up points as approved by management
Check hands free device for connectivity before starting shift in vehicle
Perform vehicle safety inspection using checklist prior to transporting passengers
Monitor interior of van for cleanliness. Remove trash, and perform light cleaning.
Maintain a safe vehicle. Alert management of any operational concerns
Maintain necessary service records
Completes mileage log book
Monitors gas tank level, and replenishes as needed.
Complies with all laws and regulations regarding operating, maintaining assigned company or leased vehicle
Warmly greet passengers as they enter/depart the van
Ensures that passengers complete passenger log prior to departure. Files log.
Offer water to passengers during warm months
Assist passengers with luggage as needed
Analyze passengers pick-up/drop-off schedules to ensure efficiency in shuttle runs
Support other departments as needed during downtime
Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a Baywood Ambassador who:
Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag
Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when asked
Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Skills/Qualifications |
Physical Demands:
Walking and Standing: 20%
Must be able to carry 50 lbs. up to 25 feet.
Lifting, Push/Pull: 20%
Ability to lift up to 50 lbs. regularly.
Must be able to lift 50 lbs. to the waist, chest, and above the head.
Bending, Stooping, Reaching:20% (throughout the entire shift).
Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
Sitting: while driving vehicle
Driving: 80%
Traveling: none
Environmental Conditions:
Inside: Protection from weather conditions, but not necessarily from temperature changes.
Outside: Often transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions
Education:
High School diploma preferred
Certifications / Licenses:
Must possess and maintain a Motor Vehicle Operator's License in good standing
Experience:
2 years van driver experience preferred
Additional Skills:
Ability to multi-task
Ability to communicate effectively, both written and oral
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels’ standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships as well as all operations pertaining to Front Desk (Reservations, Guest Registration, Concierge Services, Bell Services, Valet, Telephone Services, Guest Accounting/Night Audit)
Ability to safely operate a passenger van
Must possess excellent public relations skills and ability to handle/resolve guest complaints