Household Coordinator

Overview

Presbyterian Homes & Services - Highland Ridge is seeking a Household Coordinator to join its team.  The Household Coordinator is responsible for leading, managing and supporting the Resident Assistant (CNA) team (residents, family and staff).  This position will partner with the Clinical Coordinator to lead the Care Center.

REPORTING STRUCTURE: The Household Coordinator reports to the Campus Administrator. This position oversees the work of all staff working in the Care Center (regardless of reporting structure).  This position directly supervises the Resident Assistant (CNA) staff in the Care Center and is responsible for employee engagement. 

ABOUT THIS COMMUNITY

Responsibilities

• Serve as the resident’s advocate to achieve the resident’s highest, purposeful self; create and maintain an environment that achieves high quality care (physical, mental, emotional, social and spiritual) of residents and maintain their independence and dignity to the highest degree (supporting their individualized plan of care) possible within the PHS continuum.
• Oversee the quality of life of the residents with areas including; privacy, dignity, meaningful activity, food enjoyment, autonomy, individuality, relationships, and other needs of the resident and the Household. Ensure the residents care plan incorporates the resident’s social preferences and life history information into his/her care and services.
• Implement and sustain PHS Liberty components (including but not limited to) in their respective Household: My Best Day/My Life Story, “I” Care Plans, Liberty Dreams, Wake at Will/Flexible Breakfast, Spiritual Services (Procession of Honor, Comfort Care Baskets, Praying Hand Ministry, etc.).
• Ensure all Household staff are engaged and demonstrate care for each other as individuals.
• Ensure all staff members of the Household participate in the activities of daily living.
• Collaborate with all supporting functional teams and volunteers to meet the comprehensive (psycho-social, physical, environmental, wellness, activities, etc.) needs of the
• Facilitate weekly Quality Assurance meetings with the Household within PHS established best practices to provide quality and safety outcomes for residents and staff
• Facilitate Resident Council Meetings with the Household according regulatory requirements and established best practices to (ensure/increase) engagement and participation
• Provide leadership for the Care Conferences for the Household within organization and industry policies and practices
• Complete the required MDS and related documentation within resident electronic charting software ensuring compliance with regulations and established best practices
• Manage the performance management process (recruitment, selection, orientation, supervision, evaluation and termination) for direct reports; monitor team member performance and provide feedback through coaching and counseling, celebrating individual and team successes.   
• Develop, maintain and lead an effective team that achieves desired outcomes at the individual team member level as well as at the Household level. Establish and maintain effective communication systems with employees. Provide ongoing employee educational and development opportunities which meet regulatory requirements and opportunities for growth.
• Demonstrate good stewardship of available resources. Assist in the care and maintenance of departmental equipment, supplies, work areas, and facilities. Obtain supplies and equipment as needed.
• Promote continuous self-development and growth. Exhibit technical competence in the field by being familiar with and ensuring compliance with regulations and established best practices. Maintain current knowledge of community resources, and organization and industry policies and practices. Use discretion and independent judgment to compare and evaluate possible courses of action, and subsequent decision-making.
• Support the integration of Christian Culture through communication and education systems.
• Perform in other areas as identified to support aligned goal-setting and achievement as driven by the Care Center Administrator.

• Qualifications

• Three to five years on the job experience in older adult services. Education, experience or licensure in geriatric social work, therapeutic recreation or gerontology preferred.
• CNA Certified or willing to achieve their CNA certification within four months of hire
• Demonstrated leadership qualities and skills to develop and motivate staff, to oversee the utilization of resources, and to design work processes. Ability to prioritize responsibilities. Previous management/leadership experience preferred.
• Demonstrated ability to facilitate a self-led work team, or capacity to develop good facilitation skills.
• Demonstrated competencies in quality management and leadership, employee empowerment, resident and family support systems, community referral and networking, budget development and fiscal responsibility.
• Strong interpersonal and relationship skills, problem solving skills, critical thinking. Demonstrated adaptability, flexibility, and creativity. Ability to initiate change and motivate staff.
• Successful completion of (or ability to become certified within six months of hire) a state approved nursing assistant training program and current certification in state(s) in which he/she practices.
• Demonstrated compatibility with PHS's mission and operating philosophies.
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.
• Excellent interpersonal, communication, and organizational skills.
• Proficiency with Microsoft Office and other common computer programs.
• Demonstrated ability to read, write, speak, and understand the English language to communicate with all customers.
• Demonstrated compatibility with PHS’ mission and operating philosophies.

• About PHS

  Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a non-profit, faith-based organization providing a broad array of high quality housing choices, and care and service options for older adults. Over 7,100 employees serve more than 26,000 older adults through 59 PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® home and community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in Minnesota, providing comprehensive care for over 15,000 older adults. Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposeful living, and overall well-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation.

  We believe employees are the most important resource in our ministry and we are committed to an environment where employees are valued and empowered to make a difference. With a strong commitment to grow our employees from within, the development opportunities with us are virtually unlimited. We offer competitive wages, opportunities for advancement, ongoing training, and incredible benefits like education assistance and nursing loan forgiveness.

  If you have a desire to honor God by enriching the lives and touching the hearts of older adults, consider answering the call and join our team.

  PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.