The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and elite service to all guests.
Responsibilities
- Maintain clean and attractive guestrooms in accordance with hotel standards.
- Provide attentive, courteous, and efficient service to all guests.
- Attend all hotel-required meetings and trainings.
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Perform other duties as requested by management.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Requirements
- Flexible and long hours sometimes required.
- Medium work - exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Maintain a warm and friendly demeanor at all times.
Benefits
- Competitive wage of $10.00 - $13.00 per hour, paid bi-weekly.
- Opportunity to work in a dynamic team environment at Hampton Inn by Hilton.
- Training and professional development opportunities.
- Employee discounts and other company benefits.
About the Company
VP Management operates the Hampton Inn by Hilton located in Princeton, WV. We are committed to providing exceptional hospitality experiences to our guests through dedicated team members who maintain high standards of service and care. Join our team and be part of a respected hotel brand known for quality and customer satisfaction.