Housekeeper

Position Type: Full time 

Compensation: $17.00/hour

Location: Broadway Plaza, Rochester, MN

Schedule:  Monday - Friday, 8:00AM-4:30PM with weekend coverage rotation (every other weekend). *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.

About Us:

Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 US cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

About the job:

The Housekeeper is responsible for maintaining the cleanliness, sanitation, and presentation of guest rooms, corridors, and public areas in accordance with hospitality standards. This position plays a vital role in ensuring guest satisfaction by providing a clean, welcoming, and safe environment, contributing to the hotel’s overall guest experience and reputation. 

What you’ll be doing: 

The Housekeeper is responsible for maintaining the cleanliness, sanitation, and presentation of guest rooms, corridors, and public areas in accordance with hospitality standards. This position plays a vital role in ensuring guest satisfaction by providing a clean, welcoming, and safe environment, contributing to the hotel’s overall guest experience and reputation.

• Clean, dust, and sanitize guest rooms, bathrooms, hallways, and public spaces following established procedures and checklists.
• Make beds, replace linens, and replenish guest amenities such as towels, toiletries, and beverages.
• Sweep, vacuum, mop, and polish floors as needed.
• Inspect rooms for maintenance issues, damage, or missing items and promptly report to the supervisor.
• Follow proper chemical handling and cleaning supply usage guidelines.
• Remove trash, recyclables, and soiled linens to designated collection areas.
• Maintain housekeeping carts and storage areas in a clean, organized, and stocked condition.
• Comply with health, safety, and sanitation regulations, as well as hotel policies and procedures.
• Use proper two-way radio etiquette at all times when communicating with other employees by radio.
• Greet guests warmly when encountered, offer assistance when appropriate, and maintain professional courtesy in all interactions to enhance the guest experience.
• Respond to guest requests in a professional, timely, and courteous manner. Escalate requests to the appropriate department if necessary.
• Report maintenance issues or safety hazards to the supervisor promptly.
• Assist with special cleaning projects or seasonal deep cleaning tasks.
• To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.

Supervisory Responsibilities: 

• This position does not supervise any employees.

• May also provide cross-training for staff. 

 About you:

What you’ll bring: 

• Minimum of 1 year hospitality experience is a plus. 
• High school diploma or equivalent preferred.
• Prior housekeeping or janitorial experience in a hotel or hospitality setting preferred but not required.

 What we are looking for:

• Ability to follow verbal and written instructions in English (other languages a plus).
• Strong attention to detail and ability to work with minimal supervision. 
• Dependable, punctual, and able to maintain professional appearance and demeanor.
• Ability to operate cleaning equipment safely and efficiently.
• Flexible schedule availability, including weekends, holidays, and evenings.

Competencies: 

• Customer Service: Demonstrates a guest-first attitude and handles guest interactions positively.
• Teamwork: Works collaboratively with other staff to ensure smooth operations.
• Time Management: Completes assigned rooms and tasks within required timelines.
• Adaptability: Adjusts to changes in priorities or procedures with a positive attitude.
• Integrity: Maintains confidentiality and respects guest property at all times.

 Work Environment: 

• Indoor hotel environment with exposure to cleaning chemicals and occasional outdoor work.
• Fast-paced, high-demand atmosphere with frequent guest interactions.

Physical Demands: 

• Regularly required to stand, walk, bend, kneel, and reach.
• Lift, push, and pull objects up to 25–30 lbs. frequently, and occasionally up to 50 lbs.
• Repetitive motion tasks such as mopping, scrubbing, and vacuuming.
• Ability to climb stairs and operate housekeeping carts.
• Extended periods of physical activity during an 8-hour shift.

Total Rewards: 

What’s in it for you:  

• Competitive Pay
•  Commuter benefit
• Medical, Dental, and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus
• Wyndham discount
• Volunteer Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

The Fine Print: 

Work Authorization:  

The employee must be legally authorized to work in the United States. 

EEO Statement: 

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us. 

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice. 

Employment Verification: 

In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce. 

Background Checks: 

Where permitted by law, as part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results. 

Reside is a drug-free workplace. 

*Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.