GENERAL SUMMARY
This position is responsible for maintaining Club cleanliness and providing the highest level of member service. Associates are responsible for providing exceptional customer service and hospitality to all members and guests and consistently demonstrate a positive and professional attitude.
OUR CULTURE
Our unique culture is at the heart of all we do and is guided by our values and behaviors. Its what we expect of ourselves and each other every day. We call it our Code of Culture. Our Code of Culture includes:
• Our Mantra: Respect The Past, Accept Responsibility, Pay it Forward • Our Actions We Live By: Actions We Live By. Its who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that arent good enough. And we navigate tough conversations with empathy and grace. • Think Ahead. Be An Owner. Always be proactive, not reactive, be on the front foot. If we want to be an owner of this business, we must act like it. • Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty roll-up-your-sleeves kind of crew. • Know its never about one person - we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. • Be Curious. Ask Why. Stay member curious. We seek to understand and never settle. We ask questions to truly understand the core of a matter.
PETES PROMISE
Service Forward: Ruthlessly Consistent. Do the Right Thing. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Detail cleaning and preventive maintenance responsibility such as:
Restocking vanity supplies and replenishing inventory and janitorial products
Maintaining a clean, safe work environment
Greeting members and guests throughout the property
Understanding and anticipating the needs of our members, being attentive, listening carefully, and following through to provide exceptional customer service
Communicating timely and following up as appropriate
Active participation in events, programs, meetings, and training
Representing the club in a professional manner through image, dress, communication, and immediate follow-through and response
Schedule varies and may require weekend and holiday hours, days, and evenings.