GENERAL SUMMARY
This position is responsible for maintaining Club cleanliness and to provide the highest level of member service. Associates are responsible for providing exceptional customer service and hospitality to all members and guests and consistently demonstrate a positive and professional attitude.
OUR CULTURE
Our unique culture is at the heart of all we do and is guided by our values and behaviors. Its what we expect of ourselves and each other every day. We call it our Code of Culture. Our Code of Culture includes:
Our Mantra Respect The Past Accept Responsibility Pay it Forward
Our Actions We Live By Actions We Live By. Its who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that arent good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive not reactive be on the front foot. If we want to be an owner of this business we must act like it
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty roll-up-your-sleeves kind of crew. Know its never about one person--we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand and we never settle. We ask questions to truly understand the core of a matter.
PETES PROMISE
Service Forward Ruthlessly Consistent Do the Right Thing
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Detail cleaning and preventive maintenance responsibility such as: • re-stocking towel shelves • emptying and wiping down trash cans • disinfecting and cleaning toilets and showers • cleaning vanity mirrors and top lights • vacuuming carpets • mopping floors regularly • dry mopping wet areas • Restocking vanity supplies and replenishing inventory and janitorial products • Maintaining a clean safe work environment
Greet members and guests throughout the property • Understand and anticipate the needs of our members • Be attentive, listen carefully, and follow through • Provide exceptional customer service • Communicate timely and follow up as appropriate
Active participation in events, programs, meetings, and training • Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
Schedule varies and may require weekend and holiday hours, days, and evenings.