Housekeeping Floor Supervisor - Live Hotel - Maryland

Why We Need Your Talents:

The Floor Supervisor is responsible for directing the daily housekeeping operations on assigned floors to ensure all guestrooms, hallways, and public areas consistently meet Live! Casino & Hotel’s four‑diamond standards of cleanliness and presentation. This role plays a critical part in inspecting rooms, maintaining accurate operational records, and supporting team members through coaching, feedback, and adherence to departmental procedures and safety protocols. Your ability to lead staff, uphold quality expectations, and respond promptly to guest and operational needs directly contributes to the efficiency of the department and the overall guest experience. By fostering a positive and professional work environment while ensuring service excellence, you help reinforce the high standards that define Live! Casino & Hotel.

Where You'll Make an Impact:

• Supervise assigned floors and ensures that all rooms, hallways, and lobbies are cleaned to Live! Casino & Hotel Standards
• Maintain records, including repairs needed, lost and found items, and quality of work completed by employees; reports needed repairs and prepare service call requests for maintenance
• Completes room status reports in the morning and afternoon and forwards them to the Housekeeping office
• Inspects rooms in the written form daily to ensure that service levels are in accordance with quality standards
• Counsels and discipline employees that violate department policies, practices or procedures through progressive counseling guidelines
• Create a good work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction and training
• Manages the delivery and measurement of guest service consistent with the company’s core values.
• Conducts daily briefings and instructs employees on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.
• Responds to emergency situations.

Skills to Help You Succeed:

• Ability to:
  • Effectively communicate English with guests, management, and other associates to their understanding. Additional foreign language a plus.
  • Deal with problems involving guests and operational issues while maintaining a positive attitude
  • Lead and mentor a team
• Excellent customer service skills
• Interpersonal skills
• Teambuilding
• Open mind and willingness to learn new processes, concepts, and ways of approaching analysis.
• High levels of confidentiality regarding guests and team members.
• Proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.

Must-Haves:

• High School diploma or equivalent
• At least 6 years of experience in Housekeeping or Hotel Operations

Physical Requirements:

• Lifting up to 25lbs
• Pushing/Pull up to 40lbs
• Carry up to 15lbs
• Frequent Bending / kneeling
• Frequent Walking
• Frequent Standing
• Some Sitting
• Climbing steps Use of stairs and elevators

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.