Housekeeping Manager- Hilton Garden Inn- Mt Laurel, NJ

Housekeeping Manager – Job Description

Location: Hilton Garden Inn – Mt. Laurel
Department: Housekeeping
Reports To: General Manager / Operations Manager

Position Summary

The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department to ensure the highest standards of cleanliness, guest satisfaction, and team productivity. This role requires strong leadership, attention to detail, and the ability to manage staff in a fast-paced hospitality environment.

Key Responsibilities

Operational Leadership

• Manage and supervise all housekeeping staff, including room attendants, housepersons, and laundry personnel
• Ensure guest rooms, public areas, and back-of-house spaces meet brand and company cleanliness standards
• Conduct daily inspections of rooms and public areas

Staff Management & Development

• Recruit, train, coach, and evaluate housekeeping team members
• Create schedules based on occupancy forecasts and business needs
• Address employee relations matters in collaboration with HR

Quality & Guest Satisfaction

• Respond promptly to guest requests and service issues
• Maintain high guest satisfaction scores related to cleanliness
• Implement continuous improvement practices

Inventory & Cost Control

• Manage housekeeping supplies, linen, and equipment inventory
• Control costs while maintaining quality standards
• Coordinate with vendors for supplies and services

Compliance & Safety

• Ensure compliance with OSHA standards and hotel safety protocols
• Maintain proper handling of chemicals and cleaning equipment
• Support adherence to brand standards and audit requirements

Qualifications

• 2–5 years of housekeeping leadership experience in a hotel environment
• Strong knowledge of hotel housekeeping operations and brand standards (Hilton experience preferred)
• Excellent organizational and time management skills
• Ability to lead and motivate a diverse team
• Strong communication and problem-solving abilities
• Bilingual (English/Spanish) preferred

Key Competencies

• Attention to detail
• Leadership and team development
• Time management
• Conflict resolution
• Customer service excellence

Performance Expectations

• Consistently meet or exceed cleanliness scores and QA audits
• Maintain labor costs within budget
• Achieve high team engagement and low turnover
• Ensure timely room availability for check-ins