Housekeeping Manager - Home2 by Hilton Garden Grove

Overview

The Housekeeping Manager will oversee all housekeeping operations, including the management of housemen, laundry staff, housekeepers, and breakfast personnel. This role is crucial in maintaining the cleanliness and overall presentation of the property, ensuring compliance with the Home2 by Hilton standards. The Housekeeping Manager will also be responsible for ordering supplies, taking inventory, and conducting room inspections.

Key Responsibilities

Supervision and Leadership

Lead and manage the housekeeping team, including housemen, laundry staff, housekeepers, and breakfast personnel.

Provide training, guidance, and support to ensure high standards of cleanliness and service.

Conduct regular staff meetings to communicate expectations and address any concerns.

Inventory and Supplies Management

Order cleaning supplies and equipment as needed, ensuring the department is well-stocked.

Maintain accurate inventory records and monitor usage to minimize waste and control costs.

Room Inspections

Conduct thorough inspections of guest rooms and public areas to ensure compliance with Home2 by Hilton standards.

Address any deficiencies and implement corrective actions as necessary.

Operational Support

Assist in cleaning guest rooms during periods of low occupancy to maintain service levels.

Coordinate with other departments to ensure seamless operations and guest satisfaction.

Quality Assurance

 Ensure that all housekeeping staff adhere to safety and sanitation policies.

 Respond promptly to guest requests and feedback regarding cleanliness and service.

Reporting

Prepare and submit regular reports on housekeeping operations, including staffing, inventory, and maintenance needs.

Qualifications

Previous experience in a housekeeping management role, preferably in a hospitality setting.

Strong leadership and team management skills.

Excellent organizational and time management abilities.

Knowledge of cleaning products, techniques, and safety procedures.

Ability to work flexible hours, including weekends and holidays.

Strong communication skills, both verbal and written.

Physical Requirements

Ability to lift and carry up to 50 pounds.

Ability to stand, walk, and bend for extended periods.

Benefits

Competitive salary

Health, dental, and vision insurance

Paid time off

Employee discounts