Objective: To ensure that members and staff enjoy a safe and clean environment at all times.
Reports to: General Manager and Assistant General Manager
Criteria:
Minimum 6 months of personnel supervision preferred.
Red Cross CPR/AED certification required within 60 days of hire.
Responsibilities include, but are not limited to:
- To Get and Keep Members
- Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.
- Ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and friendly team.
- Set an example of professional behavior and exceptional customer service for all team members.
- Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
- Respond to member concerns and/or comments in a timely and professional way.
- Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
- Schedule the team to provide appropriate coverage based on the needs established by the club leadership team and the company Department Director.
- Arrive to work 10 minutes early and in department-specific uniform.
- Be a team player by contributing to both club and organizational goals.
- Maintain open and honest communication with your leadership team and company Department Director; partner together as fitness professionals. Respond within 24 hours to all time-sensitive email, text, and/or phone requests.
- Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
- Coach, teach, educate, and support the team to be successful in their roles and to meet the goals set in partnership with the GM and the company Department Director.
- Provide ongoing feedback to the team and deliver performance reviews.
- Communicate effectively with all team members.
- Proactively engage with team members and coach toward success in their roles. Document progress and opportunities; use disciplinary action and/or terminate employment if necessary.
- Hold regularly scheduled department meetings for ongoing training and information sharing. Submit the minutes of each meeting to the GM/AGM/Company Department Director.
- Accurately complete new hire paperwork and deliver to the GM so it can be submitted to corporate before placing a new team member on the schedule.
- Schedule a prompt orientation for all new team members.
- Maintain current personnel records on the team, perform administrative duties, and complete required paperwork accurately and on time.
- Use proper chain of command and ensure the team does the same.
As a Housekeeping Manager, additional responsibilities include, but are not limited to:
- Record necessary repairs of equipment and/or noticeable repairs needed in club Maintenance Log.
- Schedule and oversee Housekeeping attendants hours maximizing productivity while maintaining efficient payroll.
- Create and monitor checklists for each attendant to complete daily.
- Order and maintain appropriate inventory levels of products and supplies.
- Report any and all accidents and/or incidents to GM or AGM immediately while completing proper paperwork.
- Conduct a walk through with Housekeeping team members at the end of their shift to ensure completion of duties while making necessary observations and suggestions.
- Other duties as reasonably assigned.