Essential Functions

Operational Leadership

• Assist in managing the daily operations of the Housekeeping Department to ensure exceptional service, cleanliness, and overall guest satisfaction.
• Ensure guest rooms, housekeeping areas, public spaces, and back-of-house areas are cleaned, serviced, and maintained in accordance with established Sonesta brand standards through regular inspections and quality assurance walkthroughs.
• Monitor housekeeping operations to ensure compliance with all company policies, procedures, safety standards, and sanitation requirements.
• Maintain appropriate inventory levels of linens, guest supplies, cleaning products, and operating equipment while implementing effective cost-control measures.
• Accurately monitor and communicate guest room status updates to the Front Office to support efficient room availability and guest service.
• Foster teamwork and collaboration through effective communication and coordination with other hotel departments.
• Respond promptly and professionally to guest concerns and service recovery situations, ensuring appropriate follow-up and resolution.
• Serve as Manager on Duty (MOD) as assigned and respond effectively to emergencies and operational challenges.
• Maintain professional appearance and grooming standards consistent with company expectations.

Strategy and Planning

• Develop and manage weekly employee schedules based on staffing guidelines, labor forecasts, occupancy levels, and business demands.
• Adjust staffing plans as needed to maintain operational efficiency while controlling labor costs.
• Conduct regular inventories of linens, supplies, and equipment to support operational effectiveness and budget objectives.
• Analyze guest satisfaction scores, cleanliness ratings, inspection results, and operational metrics to identify improvement opportunities and implement action plans.
• Monitor productivity levels, identify operational challenges, and implement solutions that improve department performance and service delivery.

Financial Management

• Assist the Executive Housekeeper in developing and managing the department's annual operating budget.
• Monitor departmental performance against budgeted labor, expenses, and productivity targets.
• Manage staffing levels and labor resources to achieve operational goals while maintaining financial objectives.
• Participate in forecasting, planning, and budgeting processes that support the overall financial success of the hotel.
• Identify opportunities to reduce costs, increase efficiency, and improve departmental profitability while maintaining service standards.

Team Leadership and Development

• Support the recruitment, hiring, onboarding, training, and development of housekeeping team members.
• Ensure employees receive appropriate training on company policies, service standards, safety requirements, and operating procedures.
• Create a positive and inclusive work environment that promotes engagement, accountability, and teamwork.
• Conduct daily pre-shift meetings to communicate hotel activities, occupancy levels, service expectations, and departmental priorities.
• Monitor employee performance and provide coaching, feedback, and recognition to encourage professional growth and achievement.
• Assist in conducting performance evaluations and developing performance improvement plans when necessary.
• Address employee concerns promptly, fairly, and professionally in accordance with company policies and employment practices.
• Promote employee retention by fostering a culture of respect, communication, and continuous improvement.

Leading with Passion

• Collaborate effectively with hotel leadership, department managers, and corporate support teams to achieve operational and business objectives.
• Lead by example by demonstrating professionalism, accountability, integrity, and respect in all interactions.
• Inspire team members to deliver exceptional service and consistently exceed guest expectations.
• Support and promote Sonesta's mission, values, and service culture.
• Encourage innovation, continuous improvement, and a commitment to excellence throughout the department.
• Champion a workplace culture focused on teamwork, guest satisfaction, employee engagement, and operational excellence.

Physical Requirement

• Must be able to occasionally lift, carry, push, pull, or move items weighing up to 50 pounds.
• Must be able to frequently lift or carry items weighing up to 20 pounds.
• May be required to push or pull carts and equipment weighing up to 200 pounds.
• Requires frequent standing, walking, bending, stooping, kneeling, reaching, climbing stairs, and moving throughout various areas of the hotel.
• Must be able to work in a fast-paced environment and perform duties requiring physical activity throughout the shift.

Work Schedule Requirements

• Must be flexible to work varying schedules, including weekdays, weekends, evenings, holidays, and overnight shifts as business needs require.
• Availability to work extended shifts, including shifts of 10 to 12 hours, may be required.
• Must be available to respond to operational and emergency situations when necessary.

Education and Experience

• High School diploma or equivalent required; some college coursework preferred.
• Minimum of two (2) years of experience as a Housekeeping Supervisor or in a comparable hospitality leadership role required.
• Hotel housekeeping experience strongly preferred.
• Previous experience leading teams, managing schedules, and overseeing departmental operations preferred.

Qualifications and Skills

The ideal candidate will possess the following knowledge, skills, and abilities:

• Excellent verbal and written communication skills.
• Strong interpersonal, customer service, and relationship-building skills.
• Exceptional organizational skills and attention to detail.
• Strong analytical, problem-solving, and decision-making abilities.
• Demonstrated leadership, coaching, and team development skills.
• Working knowledge of hotel housekeeping operations, procedures, and industry best practices.
• Knowledge of workplace safety, sanitation, and OSHA requirements.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to prioritize multiple tasks and effectively manage competing demands in a fast-paced environment.