This position is responsible for overall housekeeping operations and ensures the cleanliness of hotel rooms and public areas. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations.
• Responsible for the overall finances of the housekeeping department.
• Responsible for maximizing hotel profitability and management of expenses.
• Effectively manages labor through proper scheduling, monitoring, and adjusting based on business needs.
• Manages supply costs by negotiating and reviewing with vendors and safeguarding existing supplies.
• Follows CSM procurement guidelines and applies good business judgment.
• Assists with the preparation and management of the department budget.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Ensures sufficient room inventory is available and cleaned to maximize revenue.
• Accountable for guest satisfaction by providing quality room cleanliness and room supplies.
• Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Achieves business revenue goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
• Conducts routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations.
• Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.
• Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
• Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable.
Competencies/Skills Required: 2+ years of progressive housekeeping management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Bi-lingual ability preferred.
Education: High school diploma or GED required. College degree or equivalent experience preferred.
Physical Requirements: Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.
Rate: $65,000 per year, plus bonus