Housekeeping Manager

Since opening in 1928 as the iconic Sir Francis Drake Hotel, this landmark has been at the heart of San Francisco’s cultural and social scene. Reborn in early 2022 as Beacon Grand, A Union Square Hotel, it has reclaimed its legendary status with thoughtful restoration, inspired design, and a renewed reputation for luxury and hospitality excellence. Recognized industry-wide for its transformative comeback, Beacon Grand has already earned acclaim for its elevated guest experience and standout public spaces, including award recognition for design, service, and culinary innovation.

Located in the beating heart of Union Square, Beacon Grand is more than a hotel, it’s a cultural destination that blends storied heritage with contemporary style. From its beautifully reimagined guestrooms and suites to its celebrated dining venues and vibrant social spaces, Beacon Grand strikes the perfect balance of timeless elegance and modern energy. Above it all, the Starlite Room, long a legendary name in San Francisco nightlife, once again shines as an “anchor in the sky,” drawing guests and locals alike with its elevated atmosphere and unforgettable views.

As cable cars rumble past the front doors and guests return to enjoy the next chapter of this historic address, Beacon Grand continues to evolve with fresh experiences, programming, and enhancements that keep it at the forefront of luxury hospitality. This is a once-in-a-generation opportunity to join a hand-picked Rooms Division team of hospitality innovators and play a central role in shaping the future of one of San Francisco’s most celebrated hotels.

We are actively searching for a Housekeeping Manager

The Housekeeping Manager at Beacon Grand is a key leadership role responsible for maintaining the impeccable standards of cleanliness and aesthetic presentation that define our iconic property. This individual oversees the daily operations of the Housekeeping and Guest Servies departments, ensuring that guest rooms, public spaces, and "behind-the-scenes" areas meet the highest luxury standards. The Housekeeping Manager is a hands-on leader who balances operational efficiency with a genuine commitment to guest satisfaction and associate engagement.

Main Responsibilities

• Manage the daily activities of Room Attendants, Housepersons, and Guest Services staff to ensure all productivity and quality goals are met.
• Conduct daily inspections of guest rooms (VIP, arrivals, and stay-overs) and public areas to ensure the Beacon Grand’s luxury standards are consistently upheld.
• Monitor and maintain inventory levels for linens, guest room amenities, and cleaning supplies; assist with monthly inventory counts and ordering.
• Maintain accurate records of room status and coordinate closely with the Front Office to prioritize room readiness for arriving guests and VIPs.
• Facilitate ongoing training for the team on proper cleaning techniques, safety protocols, and brand service standards.
• Work seamlessly with the Engineering team to report and track repairs, ensuring the historic property remains in peak condition.
• Ensure the department operates in accordance with OSHA regulations, health department standards, and hotel safety policies.
• Provide management coverage for Rooms Operations Managers during peak periods, or high-volume arrivals to ensure continuous leadership presence on the floor.

Qualifications

• A minimum of 2–3 years of Housekeeping supervisory or management experience, preferably in a luxury or high-volume boutique hotel environment.
• A visible leader who leads by example and is comfortable working alongside the team during peak periods to ensure excellence.
• Strong verbal and written communication skills. Bilingual proficiency (English/Spanish or English/Cantonese) is highly preferred to lead our diverse workforce.
• An uncompromising eye for detail and a passion for maintaining a flawless guest environment.
• Proficiency in Property Management Systems (e.g., Opera) and housekeeping-specific software (e.g., HotSOS ).
• Ability to be on one’s feet for extended periods and the ability to lift, push, or pull items as required by the demands of the operation.

Salary Range:  $78K - $82K plus incentive

Company Benefits:

• Generous Paid Time Off plan, up to Five Weeks per Year
• Part-time Employees are also eligible for PTO
• Medical / Dental / Vision Insurance after 30 days of Service
• 401(k) Retirement Plan with Company Match
• Hotel Travel Programs
• Local Retailers Discount
• Pre-Tax Commuter Benefit
• Company Paid Basic Life Insurance and Accidental Death & Dismemberment
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
• Voluntary Critical Illness, Accident Insurance and Hospital Indemnity

 EOE: Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws