PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:
A Housekeeping Manager is responsible for the training and supervision of the housekeeping team’s daily tasks including, but not limited to, assigning housekeeping boards for team members at the start of each shift, conducting stand up meetings for optimal communication among the team, and ensuring all areas of the hotel are cleaned and maintained according to Averill Hospitality Standards (including front of house and back of house).
MAIN DUTIES AND RESPONSIBILITIES:
Conduct regular department meetings to ensure strong communication among staff.
Assign “boards” to housekeeping team at the beginning of each day.
Oversee daily tasks of Housekeepers, Housemen, and Laundry Attendant.
Assisting housekeeping in cleaning rooms, Condos, and Luxury Homes as needed.
Creates and implements SOPs for quality insurance for the Housekeeping Department.
Inspects rooms after cleaning to ensure it is ready for check-in.
Creates employee’s schedules and handles payroll for the housekeeping department.
Orders supplies and keeps track of inventory for the Housekeeping Department.
Reports necessary maintenance issues to Front Office so a work order is made.
Follows departmental policies and procedures.
Follows all safety and sanitation policies.
Assists other departments when needed to ensure optimum service to guests.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY
Operating Housekeeping equipment such as vacuums, mops, maid cart, etc.
Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
Must maintain a positive influence in the community and positive relations with area vendors.
Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success above own interests.
Quality – Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.
Guest Service – Responds promptly to guests’ needs and takes ownership of the overall guest experience.
Professionalism – Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.
Leadership- responsible for leading the housekeeping department on a daily basis to ensure the overall success of the team.
NOTICE:
Standing, bending, stooping, and lifting weights up to and including 40 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.