Housekeeping Office Coordinator

About Us

Vertex separates itself from the competition by focusing exclusively on the hospitality sector. Through continual investment in our people, our technology, our processes, and our culture of accountability, we deliver exceptional service valued by elite clients across the country.

Position Summary

Vertex is seeking a Housekeeping Office Coordinator in Orlando, FL. The Housekeeping Office Coordinator serves as the operational hub of our Housekeeping department. This role is critical to ensuring smooth daily operations, accurate room status tracking, and excellent communication between housekeeping, front desk, engineering, and guest-facing teams. The ideal candidate thrives in a fast-paced resort environment, communicates clearly under pressure, and takes pride in accuracy and follow-through.

Responsibilities

• Coordinate daily room assignments, housekeeping boards, and key distribution for room attendants, housemen, and turndown staff.
• Answer phones and radios; log, prioritize, and dispatch guest requests and maintenance work orders to the appropriate teams.
• Track and update room status (clean/dirty/inspected/out-of-order) in real time using the PMS and housekeeping systems.
• Manage inventory counts for linens, guest amenities, and cleaning chemicals; place replenishment orders based on established par levels.
• Maintain accurate lost & found records and coordinate guest returns.
• Prepare daily and weekly reports for leadership, including productivity, discrepancy, turndown/VIP, and lost & found logs.
• Support onboarding paperwork, scheduling, and timesheet processing for housekeeping staff as needed.
• Open and/or close the housekeeping office per shift requirements; maintain a clean, organized workspace.
• Communicate effectively across departments (Front Desk, Engineering, Loss Prevention) to resolve guest and operational issues quickly.

Qualifications

• Previous hotel administrative or housekeeping coordination experience strongly preferred.
• Proficiency with PMS/housekeeping software (e.g., Opera, Opera Cloud, HotSOS, Alice) and Microsoft Excel.
• Strong attention to detail, data accuracy, and the ability to prioritize multiple tasks under pressure.
• Clear written and verbal communication skills; professional phone and radio etiquette.
• Ability to read, write, and communicate fluently in English.
• Bilingual skills (Spanish/Creole preferred) and familiarity with hotel brand standards are a plus.
• Flexible availability, including weekends, holidays, and varying shifts as required in a resort environment.
• Ability to stand, bend, kneel, reach, push, pull, and lift throughout the shift

Benefits

• Competitive Compensation 
• Medical & Dental
• 401K
• PTO
• Career Growth

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Vertex is an E-Verify employer.

The Housekeeping Office Coordinator duties are not limited to the responsibilities outlined in this job description. Management reserves the right to assign additional tasks and duties as needed to support operational requirements.