Housekeeping Operations Manager

Overview

The Housekeeping Operations Manager is responsible for leading all aspects of housekeeping functions across the property, ensuring cleanliness, organization, and presentation meet company and regulatory standards. This role oversees daily operations, drives team performance, andmanages resources to support efficient and high-quality service delivery. The position plays a critical role in developing team members, maintaining operational consistency, and enhancing the overall guest experience.

Responsibilities

• Oversee daily operations of housekeeping, laundry, and support teams to ensure all areas meet established cleanliness and quality standards
• Conduct routine inspections of guest rooms, public spaces, and laundry operations to verify performance and identify opportunities for improvement
• Lead, develop, and support department leaders and team members through coaching, training, and performance management
• Manage staffing needs, including recruitment, scheduling, and team development to maintain appropriate coverage levels
• Monitor departmental labor, supplies, and expenses to align with financial goals and budget expectations
• Establish and maintain inventory levels for linens, cleaning products, and equipment to support efficient operations
• Address guest concerns related to cleanliness or service promptly and ensure resolution to maintain satisfaction
• Identify and communicate maintenance-related issues involving furniture, fixtures, and equipment to appropriate departments
• Track attendance and labor hours to ensure accuracy and control overtime within the department
• Foster a culture of accountability, teamwork, and service excellence across all housekeeping functions
• Delegate assignments and projects while ensuring consistent follow-up and completion
• Promote compliance with safety, sanitation, and operational standards across all areas of responsibility
• Lead department meetings and maintain open communication channels with team members and other departments
• Participate in property leadership meetings and contribute to operational planning and overall resort initiatives
• Monitor service-related performance indicators such as guest satisfaction scores and online feedback
• Report safety concerns or workplace hazards to senior leadership for corrective action
• Perform additional leadership or operational duties as assigned

• Extensive experience managing large-scale housekeeping operations within hospitality environments
• Proven ability to lead and develop teams, including departments of 80+ associates
• Experience working in properties with 300+ units or comparable operational complexity
• Familiarity with a variety of accommodation types, including standard and multi-bedroom units
• Knowledge of international workforce programs such as J-1 or H-2B is preferred
• Ability to adapt quickly, prioritize effectively, and manage multiple operational demands simultaneously
• Strong leadership presence with the ability to influence and collaborate across all levels of the organization
• Experience using property or rooms management systems
• Proficiency with general computer applications, including spreadsheets, word processing, and reporting tools
• Self-directed with a strong sense of ownership and accountability
• Strong attention to detail and commitment to operational excellence
• Ability to communicate clearly and professionally with guests, team members, and leadership
• Reliable and consistent work habits with a focus on results
• Ability to work a flexible schedule, including weekends and holidays as required in hospitality operations
• Strong team-oriented mindset with the ability to build and maintain positive working relationships
• Commitment to delivering exceptional service and maintaining high standards across the department

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc...)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!