Housekeeping Supervisor

JOB TITLE: Housekeeping Supervisor

Purpose for the Position: To support the housekeeping and laundry departments manage all facets of the Housekeeping Department, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas.

Essential Responsibilities:

• Supervises housekeeping and laundry staff: participating in training, development and working alongside housekeepers.
• Assists the executive housekeeper in the development of the department’s annual budget.
• Participates in cost control systems for staffing, inventories, linen, terry and cleaning supplies.
• Enforces policies and procedures in the department.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Prepares daily assignment sheets for all housekeeping and laundry associates.
• Maintains cleanliness quality based on hotel objectives.
• Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom.
• Assumes responsibility for the guest feedback and guest service scores in all departmental related indices.
• Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
• Compiles and reports accurate status of all guestrooms to the front desk department.
• Enforce standard procedures for the acceptance, security and return on guest lost and found items.
• Maintains productivity and labor cost goals.
• Conducts formal inventories of linen, supplies and equipment as required.
• At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels.
• Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
• Maintains departmental key control.
• Maintains deep cleaning program.
• Complete projects as determined by the General Manager

To do this kind of work, you must be able to:

• Read Budget goals and inventory sheets
• Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
• Deal with the general public, customers, associates, union and government officials with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Accept full responsibility for managing and activity.
• Be available for work evenings, weekends and holidays (we limit holiday work as much as possible)

Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing.

Job Type: Full-time

Benefits:

• Roth IRA 
• Paid time off
• Bonus on budget goals monthly

Shift:

• Day shift

Experience:

• Hotel Housekeeping Supervisor: 2 years (Preferred)

Work Location: In person

At Chase Hotel Group, we're more than a hotel management company—we're a family-owned business that believes people come first. Unlike large corporate organizations where employees can feel like just another number, we build genuine relationships with our teams and celebrate their success.

We believe that when our employees win, everyone wins. That's why we reward our teams for achieving great results, including:

Outstanding Guest Satisfaction Scores (GSS)
Successful Quality Assurance (QA) inspections
Meeting and exceeding hotel budget goals
Team and individual performance milestones

We foster a supportive, hands-on environment where leaders know their teams, hard work is recognized, and everyone is encouraged to grow. We believe in working together, helping one another, and creating a workplace where people enjoy coming to work every day.

At Chase Hotel Group, you're not just joining a company—you’re becoming part of a family that values teamwork, appreciation, accountability, and personal growth.