Hilton Garden Inn Patriot Place, a Colwen Hotels Property, is looking for a friendly, detail-oriented Housekeeping Supervisor to join our team! In this role you will be responsible for organizing associate shifts, training, and motivating the housekeeping team and inspecting guestrooms and public space in accordance with company and brand standards. To be successful in this role you should have a solid understanding of hotel housekeeping operations and possess strong leadership skills.
Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 49 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities:
Tour and inspect rooms daily and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
Provide support to the Executive Housekeeper and hotel leadership
Work to continuously improve guest satisfaction scores
Conduct self - audits to improve performance and cleanliness
Verify number of associates to number of rooms. Monitor productivity
Assign specific responsibilities to associates
Identify vacant rooms to be cleaned first on boards
Check vacant ready rooms to verify actual status
Record performance check as guests check out throughout day
Check rooms for arriving VIP’s
Ensure housekeeping associates have adequate supplies and carts are neatly packed and organized
Report unserviceable rooms to General Manager/ Executive Housekeeper
Assist housekeeping associates in duties as needed
Assist with cleaning of public spaces as needed
Perform other duties as assigned
Requirements:
Prior related work experience, hotel experience preferred
Specific brand knowledge is a plus
Excellent interpersonal and communication skills
Strong supervisory and leadership skills
Excellent time management and organizational skills
Proficient in English language/Bilingual is a plus
Ability to learn new computer software programs and operate the property management system
Familiar with common computer software programs
Willingness to work 7-day rotational work schedule including weekends and holidays
We’ve got you covered: Benefits & Perks
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan – Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family