Location: USA –Napa, CA
Type: Housekeeping Supervisor
Category: Hotel/Resort, Guest Services
The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for 'people who make the difference', a Westin legacy where associates deliver a consistent and memorable level of service all the time.
Responsibilities:
The Housekeeping Supervisor is a leader, trainer, and role model responsible for maintaining Westin cleanliness, quality, and service standards while supporting a positive team environment and exceptional guest experience. This role oversees daily housekeeping operations, coaches and motivates associates, and ensures all operational and safety standards are consistently met.
- Train, coach, motivate, and support housekeeping associates to maintain Westin standards.
- Supervise daily housekeeping operations and inspect completed work assignments.
- Schedule staff based on occupancy, events, and operational needs.
- Maintain open communication with associates, management, and other departments.
- Ensure rooms, equipment, and supplies meet cleanliness and maintenance standards.
- Assist with hiring, training, retraining, performance feedback, and disciplinary action.
- Support guest and homeowner satisfaction by addressing questions and concerns professionally.
- Help maintain training materials, departmental procedures, and operational consistency.
- Promote a positive, professional, and team-oriented work environment.
- Assist the Housekeeping Director with daily department operations and goals.
- Ensure compliance with appearance, safety, and Occupational Health and Safety standards.
Other Requirements:
- Regular attendance and participation in all scheduled meetings and training sessions is required.
- Must be able to work flexible schedules, including mornings, evenings, weekends, and holidays.
- Employees are expected to follow all Westin policies, procedures, and safety standards.
Physical Demands:
- Requires standing, walking, bending, kneeling, reaching, and climbing stairs throughout the shift.
- Must be able to lift and move up to 75 pounds when necessary.
- Must safely work with cleaning chemicals and wear protective gloves as required.
Qualifications:
- High School Diploma or equivalent preferred; Hotel Management education is an asset.
- Previous housekeeping and supervisory experience in hospitality required.
- Strong communication, leadership, organizational, and time management skills.
- Self-motivated, detail-oriented, and able to work in a fast-paced environment.
- Ability to coach, train, mentor, and support associates professionally and respectfully.
- Must adapt quickly to change and maintain strong guest and employee relations.
- Knowledge of Microsoft applications preferred.
Grooming:
- Maintain a professional, neat, and well-groomed appearance in compliance with Westin standards.
Skills and Knowledge:
The individual must possess the knowledge, skills, and abilities required to successfully perform the essential functions of the position, with or without reasonable accommodation.
- Knowledge of Microsoft applications
- Previous housekeeping and supervisory experience preferred
- Strong communication, leadership, and employee relations skills
- Organized, detail-oriented, and able to work in a fast-paced environment
- Ability to coach, train, and motivate associates
- Professional, positive, and team-oriented attitude
- Flexible schedule availability, including weekends and holidays
- Ability to follow safety procedures and safely work with cleaning chemicals
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Work schedule
- Monday to Friday
- Weekend availability
- Holidays
- Overtime
- Other
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Referral program
- 401(k)
- Other