Housekeeping Supervisor

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choices Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of Housekeeping Supervisor is to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment. Ensure all operational and safety procedures are properly followed.

Key Responsibilities

• Inspects and approves employees work performance
• Supervises all guest complaints as it relates to the operation
• Demonstrate leadership and provides training for all housekeeping and laundry employees
• Communicates effectively and works as a team player
• Meets goals and expectations as it relates to the overall department and hotel operation
• Establishes schedules, work assignments, and supervises payroll-related items
• Supervises all Radisson training requirements for the department
• Develops and trains staff on all Radisson Operation Standards
• Can work a flexible schedule and multi-task with housekeeping-related tasks
• Participates in the development and implementation of business strategies for the hotel which are aligned with Radissons overall mission, vision, values, and strategies
• Performs all shift checklist responsibilities and reporting requirements
• Be familiar with hotel, departments, hours of operation, and services of the hotel
• Answer basic Housekeeping-related questions
• Assist team with training, supplies, and support to consistently provide quality guest rooms and public areas
• Comply with federal, state, and local laws
• Properly maintains hotel keys and electronic cards (key control)
• Completes maintenance work orders and follows up accordingly
• Supervises lost and found items in accordance with procedures
• Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists
• Maintains status reports for guest rooms and communicates effectively
• Follows all guest room procedures including protocols with do not disturb rooms
• Actively participates in housekeepings deep clean or preventive maintenance and Covid protocols
• Participates in all departmental and hotel meetings
• Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion
• Runs all Housekeeping Reports
• Reports any damage or hazards in the hotel
• Reports suspicious activity in hallways or in the hotel
• Answers the housekeeping phone and handles or supervises guest requests
• Consistently walks the hotel for inspection purposes and reports accordingly
• Manages the day-to-day operations of the housekeeping, public space, and laundry areas for assigned shifts
• Ensures that the rooms and public space areas are spotless and continually restocked and straightened
• Participates in the development and implementation of processes, procedures, and standards for departments which support achievement of service and financial goals
• Inspects rooms and public space areas continually
• Determines appropriate staffing levels for forecasted business and schedules employees accordingly
• Follows up providing employees with customer service, technical, and safety training on an ongoing basis
• Tracks the inventory, purchasing, and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
• Supervises the operation (and/or outsourced relationship) with the laundry
• Monitors assigned departments with compliance to safety standards
• Coordinates room availability with the Front Office
• Develops and implements strategies and practices which support employee engagement
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality, and exceeding guest expectations:
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.
• Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests

Requirements/Skills

• Minimum one year in a supervisory or management housekeeping position required
• High school diploma or GED required
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Able to communicate effectively
• Strong organizational skills, critical thinking skills, problem solver
• Able to work a variable schedule
• Operating Systems experience with Opera
• Physical Demands:
• May need to sit or stand for long periods of time
• Proper lifting techniques required
• Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently
• Able to lift, carry, push, pull, or otherwise move objects
• Able to use various equipment such as vacuum cleaners and buffers
• Able to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time
• Able to make repeating movements of the arms, hands, and wrists
• Able to express or exchange ideas verbally and perceive sound by ear

Other Information

• The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
• This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
• Ability to model Choices Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
• Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicants race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
• In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.