Housekeeping Team Leader

The Madison Concourse Hotel & Governor's Club is seeking a Housekeeping Team Leader to support the daily operations of our Housekeeping department while inspiring a team committed to exceptional cleanliness and service.

Whether you're an experienced Housekeeping Supervisor or a Housekeeping Inspector, Lead Room Attendant, or hospitality professional ready to step into your first supervisory role, we'd love to hear from you. This is an excellent opportunity to build your leadership skills while making a meaningful impact on the guest experience.

Starting Wage: $22.00-$24.00/hour, depending on experience

Typical Schedule: 9:00 a.m.–5:00 p.m. (Sunday 10:00 a.m.–6:00 p.m.) with weekends and schedule flexibility based on hotel occupancy.

What You'll Do

• Lead and support the housekeeping team throughout the day
• Assist with training, coaching, scheduling, and performance development
• Conduct training and coaching sessions on chemical usage, departmental policies, and the various components of the Hay Adams Standards of Excellence
• Ensure guest rooms and public areas meet hotel cleanliness standards
• Partner with the Front Office to prioritize room availability and guest needs
• Respond promptly to guest requests and resolve concerns professionally
• Assist with payroll, inventory, and departmental organization
• Help oversee daily operations in the absence of the Director of Housekeeping or the Assistant Housekeeping Manager

What We're Looking For

• Previous housekeeping experience required; hotel experience strongly preferred
• Previous leadership or supervisory experience preferred
• Strong communication, organization, and problem-solving skills
• Ability to coach, motivate, and support team members
• Comfortable working in a fast-paced environment while balancing multiple priorities
• Ability to work on your feet throughout the shift, including lifting, bending, climbing stairs, and stretching
• Flexibility to work weekends and holidays as business demands
• Bilingual skills are a plus

Why Join Us?

As Madison's largest convention hotel, The Madison Concourse Hotel welcomes guests from around the world. Every clean room and welcoming space plays an important role in creating memorable experiences, and our housekeeping team is at the heart of that mission. If you're ready to grow your leadership skills while making a visible impact every day, we'd love to meet you.

Benefits

We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking
• Free employee meal
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 Employee Referral Bonus
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada! 
• Pet Insurance for all employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions! 

Full time positions also offer:

• A comprehensive Quartz health insurance plan
• Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Qualified applicants must be able to complete a pre-employment drug test, background check and reference checks. The Madison Concourse Hotel is a drug free workplace.