Housekeeping

As Room Attendant, you will be responsible for cleaning and preparing rooms for our overnight guests. A well-prepared room is one that is clean, fully stocked, and in good working order allows us to deliver on an exceptional experience for our guests. Additionally, Room Attendants contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.

How will you do this? The following are the essential functions and responsibilities of the job:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stock housekeeping cart with cleaning supplies, fresh linens and guest supplies.

• Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, and removing linen and trash.

• Change and replenish bed linens, towels and other guest amenities, as needed.

• Clean other designated areas when assigned, including, but not limited to restrooms, public areas, offices, and meeting rooms.

• Ensure all hotel property is in working order. Report missing articles, damage, or mechanical problems to management or supervisor, as necessary.

• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction

• Turn in and log all guest property left in room or other public space.

• Attend pre-shift meetings to learn assignments and the day's tasks.

• Perform deep cleaning tasks, as needed (for example flip mattresses, move furniture).

• Perform guest turn down service, as needed.

• Ensure all rooms/assigned tasked are completed with the allotted MPR's.

• Follow Company policies and procedures.

• Other duties as assigned by supervisor or management.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Knowledge of housekeeping and laundry operations and procedures.

• Knowledge of proper use and storage of cleaning chemicals.

• General knowledge of equipment such as vacuums, commercial washers and dryers.

• Able to understand and speak some of the English language.

• Able to prioritize work assignments.

• Demonstrate genuine care for customers and employees.

• Able to work in fast paced environment.

GENERAL NOTES

• Room Attendants will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

• Consistent attendance in accordance to the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role. If Room Attendant is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.

• This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor.

• Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

• If requested in accordance with applicable law, Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality.

• Converge Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.