Houseperson Historic Rocky Waters Inn - Gatlinburg

Rocky Waters Motor Inn is a one-of-a-kind property where genuine, personal hospitality sets us apart. As a Houseperson, you are an essential part of the team that keeps our property looking and functioning at its best maintaining the cleanliness and upkeep of guest rooms, supporting the Innkeeper team, caring for our grounds and public spaces, and responding to basic maintenance needs as they arise. This is a hands-on role for someone who takes real pride in a job well done and understands that a clean, well-maintained property is the foundation of a great guest experience. What You'll Do Property Care & Standards Maintain the cleanliness and upkeep of guest rooms, including replacing bed linens and restocking room supplies to AATMOS standardsMaintain property grounds and public spaces in excellent condition at all timesAssist in laundry operations including sorting, pre-treatment, washing, drying, and folding of hotel linensStock, maintain, and organize storage closets and facilities with proper inventory levelsFollow all AATMOS safety, sanitation, and standard operating procedures throughout each shift Maintenance & Security Respond to basic maintenance issues in a timely manner and in accordance with company policyReport damaged property and any safety or security concerns to the appropriate team members promptlyMaintain the safety of guests and the security of all guest units at all timesApply working knowledge of basic hand and power tools to address general repair needs as assigned Team & Communication Stay accessible and responsive to the front desk, Innkeeper team, and Operations Manager throughout each shiftRecord and respond to guest service requests accurately and in a timely mannerSupport fellow team members across the Innkeeper team and property operations as needed