Housing Based Case Manager CM II

In collaboration with the County of Marin, Housing Based Case Management Program goal is to

improve the wellbeing of Marin's population who are experiencing chronic homelessness or precariously housed. Two of the program's goals are to provide navigation support into

and ongoing support in permanent supportive housing.  Services are delivered in accordance with Marin County Permanent Supportive Housing (PSH) system standards and Coordinated Entry policies. They are designed to be flexible, client-directed, and responsive to individual needs.

The housing-based case manager must act as a positive change agent to assist enrollers in achieving and maintaining housing, while also promoting awareness and teaching strategies that reduce the likelihood of a return to homelessness in the future.   Housing-based case managers must conduct their work with clients from a housing-first, trauma-informed, culturally competent perspective, and must be acquainted with best practices in achieving and maintaining housing stability.  Case managers provide hands-on housing location, placement, and stabilization services, and will need to use creative and flexible strategies to support clients in achieving housing stability.

The HBCM will maintain a caseload of 17 clients experiencing chronic homelessness or with history of chronic homelessness.  Case management staff will work in partnership with clients to identify immediate, short-term, long- term, and ongoing needs and barriers to housing, and tie strategies and goals that will best address those needs and barriers matrixes, and how to maintain independence and prevent homelessness.  HBCM will work with agency partners across our system of care to achieve these client goals. The responsibilities below capture the regular work that HBCM will be conducting.

• Work with the client and a Care Provider Team to develop an individualized, client-directed, comprehensive person-centered care plan that includes the client's prioritized goals and the individualized needs identified during the assessment process.
• Conduct regular one-on-one sessions (including home and field visits) with clients to discuss progress, challenges, successes and other developments related to each client's care plan.
• Document all visits and interactions in WIZARD and Case worthy within 24-48 hours of outreach and maintain HMIS/Clarity enrollment and management, Marin’s Coordinated Entry and, MAV-SA assessments as required.
• Maintain client confidentiality and ensure that program participants sign the Release of Information (ROI)
• Provide housing stabilization support between the landlord and all other housing-related community resources. This position works extensively with the community agencies which are collaborative partners with the program.
• For unhoused clients, assist them to find safe, stable, and affordable housing based on

individual needs and client choice. Case managers are expected to engage in creative problem-solving to connect clients to permanent housing options, including market rate apartments, senior housing, board and care, recovery housing, and shared housing. Housing efforts may include partnership with centralized housing location services.

• Provide in-person support to clients at housing interviews with landlords and at housing determination and voucher issuance sessions. 
• Assist with obtaining assistance with move-in costs, including but not limited to security deposits, first and last month’s rent, storage fees and utility deposits.  Educate and support independent learning skills about tenant responsibilities and neighborliness.
• Assist with all document acquisition/retrieval – ID, birth certificate, income verification, housing status documentation, disability certification, etc.
• Attend all in person virtual meetings and case conferences to support client and problem-solving efforts.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelor’s degree in social work, or related field with a minimum of two [2] years directly related experience in case management is highly recommended.
• Possess knowledge of homelessness/unstable housing, substance use and mental health disorders and services.
• Substantial or demonstrated knowledge/experience working with individuals in crisis or unstable housing situations.
• Excellent written and verbal communication skills.
• Electronic data collection, input, and information maintenance.
• Computer Skills and Microsoft knowledge

Knowledge, Skills & Abilities:

• Must have experience in assessments and strong crisis intervention skills, particularly with people who have substance use and mental health issues.
• Certified or familiarity with Coordinated Entry, homelessness systems of care, Section 8 Housing Choice Vouchers, and/or Housing Quality Standards +, not required.
• Interacting with people from various social, cultural, economic, and educational backgrounds to stabilize or improve housing situations.
• Achievement and client-oriented.
• Work as part of a team and collaborate with colleagues for successful outcomes.
• Organizational awareness.
• Analyze information, problems, situations, practices, or procedures to define the issues/challenges, relevant factors, or concerns to accomplish success.
• Formulate logical and objective conclusions through client services plans.
• Organize material, information, and/or people systematically to optimize efficiency and minimize harm or duplication of efforts.
• Coordinate people, resources, and information to maximize success.

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

• Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
• Is responsible for accurate and timely submission of case records within 24-48 hours.
• Serves on a quarterly case record review committee for Performance and Quality Improvement
• Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Occasional lifting, pushing, and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.) 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Contact with clients who may have behavioral and psychiatric problems including shouting, use of profanity and inappropriate behavioral choices.
• Outreach efforts may include encampments in various areas of Marin.
• Noise level in work environment is usually moderate and consistent with a normal office setting.
• Occasionally exposed to perfume or scents in personal care products used by clients.
• Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures, and receives instructions on assignments, new policies, or projects.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self harm and violence.
• Occasional need to interact with clients that may be expressing anger both appropriately and in appropriately.
• The work environment includes contact with many people, who may be loud and at times behaviorally challenged.
• The worker is occasionally exposed to PPE cleaning products.

DISCLAIMER:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.  Furthermore, Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.