Department: Executive Administration - Police and Public Safety
Classification: Trades Technician 3
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 03
Salary: Salary commensurate with education and experience
Criminal Background Check: Yes
Financial Background Check: Yes
Motor Vehicle Records Check: Yes
Works with Minors check: Yes
About the Department:The primary purpose/objective/mission of the Housing Locksmith Unit is to support the mission of University Housing & Residence Life by providing a physically secure environment for residential students living in campus residence halls by maintaining locks, doors, and electronic access hardware.
About the Position:The Housing Locksmith performs general and preventative maintenance services on all locks and doors within the campus housing system. This includes developing, maintaining, and installing door lock hardware systems both electronic and physical for the university housing community, and management of the housing key system.
Responsibilities:Installs, Repairs, and Maintains Mechanical and Electronic Locks and Door Closures:
- Performs general locksmith duties in a timely and efficient manner to include repairing and replacing entire locks and any electronic components, trouble-shooting Wi-Fi locks and IDH hardwired locks using RS2. Installs and maintains all panic devices, both mechanical and electronic. Performs maintenance and repairs on Pneumatic closers, electric strikes, and door adjustments (including hinge and strike adjustments).
- Programs electronic locks. Works extensively with RS2 and Sargent ASSA software (LCT) to maintain the 3500 Persona Wi-Fi locks which includes data entry and programming devices as new locks in system, and updating firmware and troubleshooting various issues with electronic components. Works with RS2 to troubleshoot issues with IDH locks and any other hardwired locks in Housing.
Maintains and Provides Upkeep of Equipment Inventory and Work Order Records:
- Assists in the coordination of all work orders for lock repairs and access reader repairs. Audits inventory and requests orders be made for supplies for lock shop when required. Manages and addresses work order assignments in a timely and efficient manner. Ensures invoices and charge-backs are correctly processed and reconciled.
Provides Customer Service and Assistance to Staff and Customers in Troubleshooting Lock and Key Systems:
- Conducts all work in a timely manner in accordance with established George Mason University lock shop standards and policies with a focus on accuracy, customer service, and maintaining security. During normal work hours, responds to emergency work orders via the MPulse work order system and via phone, text, and/or email. For after-hour emergency assistance, this includes nights and weekends, responding to emergencies via phone calls. Reviews and maintains a working knowledge of all department and University policies pertaining to all relevant key and lock installation best practices.
Manages Housing Key System:
- Cuts, issues, and delivers keys, maintaining all paperwork and records to include the use of Simple K software. Maintains all core issues to include the pinning of cores and expanding the Master key system as needed. Performs general locksmith duties in a timely and efficient manner to include master keying, rekeying, installation, and repair of all types of lock cores.
Practices Personal Accountability and Follows Code of Conduct, Laws, Policies, and Procedures and in Compliance with Training and Certification Required of the Position:
- Reviews, follows, and maintains a working knowledge of all laws, state, university, and department policies. Complies with policies safeguarding confidential/sensitive information. Follows department's professional standards and code of conduct.
- Maintains a professional appearance in compliance with grooming, hygiene, body art, and uniform standards. Maintains a level of physical fitness which meets the daily requirement of performing key control and locksmith functions demonstrating the ability to complete work tasks in accordance with the position requirement's of physical activities and physical requirem