Department Executive Administration -Police and Public SafetyClassification Trades Technician 3Job CategoryClassified StaffJob TypeFull-TimeWork ScheduleFull-time 1.0 FTE 40 hrswkLocation Fairfax VAWorkplace TypeOn Site RequiredSponsorship EligibilityNot eligible for visa sponsorshipPay Band03SalarySalary commensurate with education and experienceCriminal Background CheckYesFinancial Background Check YesMotor Vehicle Records Check YesWorks with Minors check YesAbout the DepartmentThe primary purposeobjectivemission of the Housing Locksmith Unit is to support the mission of University Housing & Residence Life by providing a physically secure environment for residential students living in campus residence halls by maintaining locks doors and electronic access hardware.About the PositionThe Housing Locksmith performs general and preventative maintenance services on all locks and doors within the campus housing system. This includes developing maintaining and installing door lock hardware systems both electronic and physical for the university housing community and management of the housing key system.ResponsibilitiesInstalls Repairs and Maintains Mechanical and Electronic Locks and Door ClosuresPerforms general locksmith duties in a timely and efficient manner to include repairing and replacing entire locks and any electronic components trouble-shooting Wi-Fi locks and IDH hardwired locks using RS2. Installs and maintains all panic devices both mechanical and electronic. Performs maintenance and repairs on Pneumatic closers electric strikes and door adjustments including hinge and strike adjustments.Programs electronic locks. Works extensively with RS2 and Sargent ASSA software LCT to maintain the 3500 Persona Wi-Fi locks which includes data entry and programming devices as new locks in system and updating firmware and troubleshooting various issues with electronic components. Works with RS2 to troubleshoot issues with IDH locks and any other hardwired locks in Housing.Maintains and Provides Upkeep of Equipment Inventory and Work Order RecordsAssists in the coordination of all work orders for lock repairs and access reader repairs. Audits inventory and requests orders be made for supplies for lock shop when required. Manages and addresses work order assignments in a timely and efficient manner. Ensures invoices and charge-backs are correctly processed and reconciled.Provides Customer Service and Assistance to Staff and Customers in Troubleshooting Lock and Key SystemsConducts all work in a timely manner in accordance with established George Mason University lock shop standards and policies with a focus on accuracy customer service and maintaining security. During normal work hours responds to emergency work orders via the MPulse work order system and via phone text andor email. For after-hour emergency assistance this includes nights and weekends responding to emergencies via phone calls. Reviews and maintains a working knowledge of all department and University policies pertaining to all relevant key and lock installation best practices.Manages Housing Key SystemCuts issues and delivers keys maintaining all paperwork and records to include the use of Simple K software. Maintains all core issues to include the pinning of cores and expanding the Master key system as needed. Performs general locksmith duties in a timely and efficient manner to include master keying rekeying installation and repair of all types of lock cores.Practices Personal Accountability and Follows Code of Conduct Laws Policies and Procedures and in Compliance with Training and Certification Required of the PositionReviews follows and maintains a working knowledge of all laws state university and department policies. Complies with policies safeguarding confidentialsensitive information. Follows departments professional standards and code of conduct.Maintains a professional appearance in compliance with grooming hygiene body art and uniform standards. Maintains a level of physical fitness which meets the daily requirement of performing key control and locksmith functions demonstrating the ability to complete work tasks in accordance with the position requirements of physical activities and physical requirements. Maintains all certifications and qualifications for the position of Housing Locksmith. Complies with state university and department leave policies and submits written leave requests with reasonable notice utilizing leave only as approved by supervisordepartment and for the purpose of which it is intended. Demonstrates punctuality and reports on time for assigned shifts training and other duties. Follows assigned work schedule requests enrolls in and attends training when required. Obtains approval to work overtime from supervisor complies with requests to work overtime and reports to work during emergenciescall-back as an essentialdesignated employee.Promotes a positive professional image and practices personal accountability and responsibility demonstrating energy enthusiasm and commitment. Devotes full effort to job responsibilities during work hours performing assigned duties and responsibilities with the highest degree of public trust. Conducts oneself at all times in a manner that supports the mission of the agency and the performance of duties. Reports circumstances or concerns that may affect satisfactory work performance to management including any inappropriate fraudulent illegal unethical activities of other employees. Works cooperatively to achieve work unit and agency goals and objectives. Demonstrates respect for the agency and toward agency coworkers supervisors managers subordinates residential clients students and customers. Demonstrates professional and ethical conduct honesty and truthfulness at all times. Meets or exceeds established job performance expectations. Performs other duties as assigned.Required QualificationsHigh school diploma or equivalentGenerally 1-2 years of related experienceMust possess a bonded locksmith and safe lock servicing certification Foley Belsaw certification advanced locksmith certification best certified in keystone 600 master keying product ASSA ABLOY BEST Von Duprin Schlage Sargent andor DCJS Locksmith certification or ability to obtain such certificationsKnowledge of technical door and locksmith tradesKnowledge of locksmith practices and terminologyKnowledge of master keying and master key systemsPossess locksmith skills consisting of key cutting abilityDemonstrated ability to install repair and rekey locksComputer skills to include technical skills of current applications and databasesExcellent interpersonal problem solving and verbalwritten communication skillsExcellent public relationscustomer service skillsAbility to communicate respectfully to internal and external customers appreciates diversity and respects differences and maintains confidentialityAbility to work with teams or independently with minimal supervision at timesAbility to work independently and solve problems involving many variablesOther attributes include having a dependable work ethic and a high level of integrity honesty and accountabilityAbility to pass a rigid background check to include a polygraphMust be willing to serve in an on-call capacity when required andMust currently possess an appropriate active valid motor vehicle operators license that meets all of GMUs requirements for operating state vehicles and equipment under Masons Vehicle Use Policy 1411 httpsuniversitypolicy.gmu.edupoliciesvehicle-use. The Office of Risk Management reserves the right to review the drivers licenses and Motor Vehicle Reports MVRs of all candidates selected with employment contingent upon a favorable review.Preferred QualificationsVocational or technical training in related field andGenerally 2 years of related experience.Instructions to ApplicantsFor full consideration applicants must apply for theHousing Locksmith at httpsjobs.gmu.edu.Complete and submit the online applicationto include three professional references with contact information.Posting Open Date October 10 2025For Full Consideration Apply by November 10 2025Open Until FilledYes