Housing Manager

Hospitality House began as a shared vision in 2005 when concerned Nevada County citizens came together to help individuals struggling with homelessness. After operating as a nomadic shelter for eight years, Hospitality House opened its doors as an emergency shelter, Utah’s Place, in 2013. It became the first and only permanent homeless shelter in Nevada County and remains the only general use emergency shelter today. Hospitality House plays a critical role in the community, offering emergency shelter, street outreach, food, clothing, job training, customized case management, mental health counseling, enrichment classes, transportation, recuperative care, pet-care, housing assistance, and homelessness prevention services.

If you share our vision of helping Nevada County residents return to housing with care and compassion, we invite you to join our team! The Housing Manager plays a critical role managing the frontlines of homelessness in our county. The ideal candidate brings a passion for helping others, experience working with vulnerable populations, and a can-do attitude.

Pay Range

$68, 640 to $72,800 annually. This is an exempt position.

Benefits

• Medical Insurance (100% of the premium paid by the employer).
• Dental Insurance (80% of the premium paid by the employer).
• Vision Insurance (80% of the premium paid by the employer).
• Life Insurance (100% of the premium paid by the employer).
• Long-term Disability Insurance (100% of the premium paid by the employer).
• Voluntary Short-term Insurance.
• Voluntary Accident Insurance.
• Voluntary Critical Illness Insurance.
• 401k.
• 11 paid holidays.
• 11 paid sick days.
• 2 paid mental health days.
• 5 paid vacation days in the first year (gradual increases commensurate with seniority).

POSITION SUMMARY

Under the direct supervision of the Program Officer, the Housing Manager is responsible for overseeing the daily operations and case management activities of the CalAIM program at both the Sierra Guest Home and Brunswick Commons. Additionally, the Housing Manager collaborates closely with the Executive Director and Program Officer to support the ongoing development and growth of the agency’s housing department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Oversight

• Oversees all program aspects including development, planning, implementation, case management activities, and data entry.
• Through effective communication and supervisory oversight, ensures agency goals and activities comply with Hospitality House Board policies, mission, purpose, and core values.
• Responds to program related inquiries, requests, and phone calls in real-time.
• Supports community engagement by developing relationships with neighbors, community partners, businesses, and service providers.
• Understands and reviews grant narratives, outcome metrics, and budgets to prevent programmatic drift while maintaining program grant and regulatory compliance.
• Attends community meetings as required.

Case Management Oversight

• Supervises all day-to-day CalAIM Housing Department case management program activities including referrals to recuperative care, housing tenancy, housing navigation, addressing and repairing client credit issues, assisting clients with securing gainful employment/regular income, developing client housing and living expense budgets, providing guidance and rental assistance funds for eligible clients, arranging client transportation, and encouraging attendance at all appointments.
• Audits and reviews program outcomes and addresses issues in an appropriate, professional, and timely manner.

Sierra Guest Home Operations (SGH)

• Oversees the SGH lease management program including assisting with the signing of new leases and rental agreements.
• Serves 3-day pay or quit notices as appropriate and needed.
• Exits residents in violations of the terms of their leases in a professional, appropriate, and timely manner.
• Oversee the collection of rent by all residents.
• Meets with prospective residents ensuring appropriate vetting.
• Coordinates payee services for SGH residents.
• Oversees the SGH supply program through routine inventories and purchasing communications as appropriate.
• Through coordination with the Facilities, Maintenance, and Purchasing Supervisor ensures SGH repairs are completed appropriately and in a timely manner.
• Works with Hospitality House and other service provider case managers to mediate and mitigate SGH resident issues.

Brunswick Commons Project Oversight

• Serves as the agency liaison to the property management team.
• Advocates for potential residents to ensure timely move in dates.

General Leadership Responsibilities

• Recommends and update program related forms, policies and procedures to guide consistent practice through source documentation.
• Directly or by delegation, ensures that staff’s daily, weekly and monthly schedules and workloads achieve program objectives within established budgets and without unnecessary overtime.
• Through delegation, ensures Housing Department case management staff receive and understand policies and procedures.
• Ensures new employees receive appropriate orientations and training, and that all department staff receive appropriate ongoing training.
• participates in the leadership team and attends regular staff meetings.
• Oversees and/or completes employee evaluations and disciplinary action as outlined in the Employee Handbook.

Duties as a Hospitality House Employee

• Serves as an ambassador for the agency, representing Hospitality House with professionalism and integrity.
• Collaborates with other Hospitality House program staff to work more effectively.
• Assists at Hospitality House sponsored events as needed.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BUSINESS NECESSITY

The needs of Hospitality House may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employee must be capable of adopting with minimal or no advance notice, to change in how business is conducted, and work is accomplished, with no diminishment in work performance.

ATTENDANCE

Must be punctual and timely in meeting all requirements of performance, including but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

SAFETY AND SECURITY

All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES

In accordance with Hospitality House’s policies and applicable laws, the Housing Manager directly supervises at least two Case Managers and one Overnight Advocate.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree (B.A.) or equivalent in social work, psychology, sociology or related field from a four-year college; or two years of social work and two years of non-profit program management experience required; or equivalent combination of education and experience. Minimum two-years experience providing support to individuals experiencing homelessness or other vulnerable populations required. Human services experience dealing with issues unique to homelessness, substance abuse, mental health, and physical disabilities preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of volunteers, donors, members of the general public and employees of the organization.

CERTIFICATES, LICENSES, REGISTRATIONS

Current vehicle insurance and a valid CA state driver’s license.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS

• Understands the basic principles and practices of hiring, supervising, training, and evaluating staff and/or volunteers.
• Possesses a general understanding of employment laws as it relates to managing staff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit and walk (including up and down stairs); use hands to finger, handle, or feel; reach with hands and arms; talk and hear; smell. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate to high with high levels of distraction.

NATURE OF SUPERVISION RECEIVED

Must be able to work independently toward attainment of operational goals and contract compliance.

HH Employment is available to eligible people regardless of religion, race, color, national origin, sex or disability.