Housing Manager - Supportive Housing

ORGANIZATION OVERVIEW

Founded in 1980, Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.

URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention—designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

Innovative Urban Village, opening in Summer 2026, is Urban Resource Institute’s first Supportive Housing program in partnership with Christian Cultural Center and is a comprehensive redevelopment project located in East New York, Brooklyn. Phase 1A includes 376 income-based rental residences, of which 94 units are dedicated to families who have experienced homelessness as a result of domestic violence and who qualify for Empire State Supportive Housing Initiative (ESSHI) services. The program provides permanent supportive housing and trauma-informed, culturally competent services designed to promote long-term housing stability and independent living. As URI’s first Supportive Housing program, Innovative Urban Village represents a foundational expansion of the agency’s housing continuum, requiring the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.

POSITION OVERVIEW

The Housing Manager plays a critical role in supporting residents’ long term housing stability by coordinating move ins, facilitating tenancy education, and partnering with property management to address housing related needs. The Housing Manager conducts housing readiness assessments, assists with lease up processes, monitors tenancy conditions, and intervenes early to prevent eviction.

This role requires strong knowledge of NYC housing systems, excellent communication skills, and the ability to support families impacted by domestic violence. The Housing Manager collaborates closely with Case Managers, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.

Salary: $65,000 - $86,700.00

MAJOR DUTIES AND RESPONSIBILITIES

Housing Placement & Move‑In Coordination

• Conduct housing readiness assessments and develop individualized housing plans.
• Coordinate unit offers, viewing appointments, and move‑in logistics.
• Assist residents with completing housing applications, gathering required documentation, and preparing for inspections.
• Facilitate lease signings and provide orientation on tenant rights, responsibilities, and building policies.
• Ensure completion of move‑in checklists and habitability documentation.

Tenancy Support & Housing Retention

• Provide ongoing tenancy education, including lease compliance, communication with property management, conflict resolution, and household management.
• Conduct required home visits to assess unit conditions, safety, and tenancy stability.
• Identify early warning signs of tenancy risk and collaborate with Case Managers and Clinical leadership to intervene.
• Support residents in resolving landlord‑tenant issues before they escalate.
• Assist with rent contribution calculations, income updates, and subsidy recertifications.

Property Management Partnership

• Serve as the primary liaison between the service team and property management.
• Communicate regularly regarding repairs, maintenance issues, safety concerns, and tenancy challenges.
• Participate in joint case conferences to address complex tenancy issues.
• Support reasonable accommodation requests and ensure compliance with fair housing standards.

ESSHI, OTDA & Supportive Housing Compliance

• Ensure all housing‑related services align with ESSHI service categories and OTDA regulations.
• Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
• Track occupancy, unit turnover, and housing stability outcomes.
• Support audits, inspections, and quality assurance activities.

Crisis Intervention & Risk Management

• Respond to housing‑related crises using de‑escalation and trauma‑informed strategies.
• Collaborate with Case Managers and Clinical leadership to address safety concerns, DV‑related risks, and behavioral health issues impacting tenancy.
• Coordinate emergency responses with internal leadership and external partners as needed.

Resource Navigation & Community Linkages

• Connect residents to housing‑related supports such as HEAP, utility assistance, furniture banks, and legal services.
• Assist residents in navigating subsidy programs, rental arrears assistance, and housing court processes.
• Maintain relationships with community housing partners, brokers, and landlords.

Interdisciplinary Collaboration

• Work closely with Case Managers to ensure integrated service delivery and alignment of housing and service plans.
• Collaborate with the Economic Empowerment Specialist to support income stability and employment goals that impact housing retention.
• Participate in interdisciplinary case conferences and team meetings.

Training & Professional Development

• Participate in ongoing training on trauma‑informed care, DV best practices, housing law, fair housing, and supportive housing standards.
• Engage in reflective supervision and contribute to a culture of learning and accountability.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Bachelor’s degree required; equivalent experience in housing navigation, property management, or supportive housing accepted.
• Certifications in housing counseling, fair housing, or related areas preferred but not required.

REQUIRED SKILLS AND EXPERIENCE

• Minimum of 2 years of experience in housing placement, housing navigation, or supportive housing services.
• Knowledge of OTDA regulations, ESSHI guidelines, and NYC housing systems.
• Experience working with survivors of domestic violence and families with complex needs.
• Strong understanding of landlord‑tenant law, fair housing protections, and subsidy programs.
• Ability to collaborate effectively with property management and service teams.
• Strong organizational, communication, and documentation skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency in Microsoft Office and data management systems.
• Demonstrated de‑escalation and conflict resolution skills.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS

• Will be required to read printed and handwritten materials.
• Will be required to use computer mouse and keyboard.
• Will be required to read information on computer screen.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.
• Must be able to lift 10 pounds at times, occasionally reach and bend.
• May require occasional work outside established working hours, including evenings and weekends.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.